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Old 08-30-2010, 10:11 PM   #1
EeyoreNeedsLoveToo
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minor dietary requests

Baby and I will need a milk alternative while cruising. At WDW I have never needed to make special requests ahead of time, and all the dining places had soymilk available whether I needed it for a beverage, cereal or coffee. Has anyone had any experience with this on the ships? Milk allergies and lactose intolerance are pretty common, I would think there would be soy or rice milk available.
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Old 08-30-2010, 10:54 PM   #2
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Disney does carry Soy Milk onboard if you don't see it such as when your at the buffet ask the cast member who is there and they will get it for you. If you can't do Soy or cows Milk and need milk made from Rice Dream (forgive me if that is the wrong name going based off my memory) make sure to put that on the Medical Form and they will make the proper arrangements. I believe they may also have the rice dream ice cream if you request it on board as well. Make sure you remind your serving staff of the allergy they will make sure to work with you to make sure you have tasty safe food!

Keep in mind that the quick service food locations like Pluto's or Goofy's galley may not be able to accommodate as easily but the buffet and the sit down restaurants will be really good about it.

On CC let your server know if your getting off and planning on eating at Cookie's they can make sure to have any arrangements you need for dining there as well. They asked us the day before and made sure we had safe food for our allergies set aside they saw us come up and our food was waiting by the time we got to the trays!

DCL does as good a job as WDW does and we were amazed!
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Old 08-31-2010, 04:52 PM   #3
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It's always worthwhile to note this on your reservation, although they do carry it on board as a matter of course. When it's on your reservation your dining room servers are alerted to your need, and will normally touch base with you about it at your first meal.
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Old 07-14-2011, 06:39 AM   #4
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Yes, my experience at EuroDisney, Paris was good. I thought that I had Irritable Bowel Syndrome but it turned out to be a mild form of lactose intolerance (if you ever confused between the two, check out this very clear video
&#x202a;Lactose intolerance - A guide to symptoms&#x202c;&rlm; - YouTube
which explains the difference- the symptoms are very similar!).

I telephoned and e-mailed ahead to the hotel I was staying there (on-site) and explained the issue, and everyone who served us knew and checked with me what I could and couldn't eat!

Well done Disney!
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Old 07-14-2011, 10:31 AM   #5
CruiseCarol
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From my experience:
The ship typically carries soy milk however I highly suggest you contact the DCL Special Request department 30 days prior to your sailing. The will help ensure your needs are meet.

Guests are permitted to bring pre-packaged snack items onboard. These items must be government approved food items in their sealed original packaging. Due to food safety regulations, DCL is unable to provide preparation or kitchen storage for personal food or beverage items.

From Disney Cruise Line - Special Dietary Requests:
Disney Cruise Line can accommodate some special dietary needs, including providing no sugar added, vegetarian, low fat, low sodium, lactose free and kosher meals at no additional charge. Food-related requests will only be provided in table-service restaurants, not at quick service locations or through room service. Any food allergies, intolerances or dietary requests should be brought to the attention of your Head Server prior to ordering.

Unfortunately, Disney Cruise Line may not be able to accommodate all special dietary requests.

PLEASE SUBMIT COMPLETED FORM VIA FAX OR MAIL AT LEAST 30 DAYS PRIOR TO TRAVEL DATE TO:
Disney Cruise Line
Special Services
P.O. Box 10210
Lake Buena Vista, Florida 32830-0210

Fax: 407-938-4295

E-mail: DCL.Special.Request@disney.com

The form can be found when you do the online check in. It is optional form at the bottom of the page.
I have found this department to be very helpful.
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Old 07-14-2011, 09:38 PM   #6
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We were on the Dream last week with a child who can't have cow's milk. All my son likes is Chocolate Silk. They had it at each eating location. At the 1st night's dinner my wife talked to the server and the Head server came over. After talking with her she got the menu for the next night and my wife was able to order what he wanted but prepared without Milk. Doing so his diner was ready the way he needed it when our food was ready. If I had to do it over I would have immediately go to guest services to ask to talk to the head server right when I got on the boat. My son is somewhat difficult to deal with so I go the extra mile to be sure he eats when he needs to eat and the entire process of getting his food goes smoothly or my life gets difficult.

Even at the buffet for breakfast and lunch they had Silk and were willing to make special pancakes without milk because my son wanted them.

My best advice is to speak up. Ask them for what you need, Don't be shy.
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Old 07-19-2011, 02:03 AM   #7
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Absolutely!

Agreed. Silence is not an option!!
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