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Old 02-03-2014, 07:00 PM   #1
lindadarrall
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MDX: my ADR times are off by one hour!

I went into My Disney Experience to look at something and while I was there I double-checked my ADRs, as I changed one a few weeks ago.

Every single one of them is listed exactly an hour earlier than what I booked!

I checked the email confirmation for the one I changed, and I did make it for the proper time: MDX is wrong. I have my reservation numbers for the other reservations and will double-check them on the main Disney site.

Has anyone else seen this? I *do* live in one of those daylight savings time states, but I can't imagine that makes a difference...or does it?
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Old 02-03-2014, 08:27 PM   #2
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It's apparently a glitch and disney is aware of it. There's another thread that mentioned it before the weekend. Apparently if you click on them they show the correct times.
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Old 02-04-2014, 08:00 AM   #3
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Thanks for your help. I clicked on them to vie the details and the times are still wrong. Maybe I'll give Disney a call while snowed in tomorrow....
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Old 02-04-2014, 09:48 AM   #4
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Well I had called this past Friday and it was supposed to be fixed in 1-2 days and it isn't. I just tried calling and the wait time was over 15 minutes so I sent an email. Hopefully this will get fixed soon and I will get a response to my email.
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Old 02-04-2014, 01:23 PM   #5
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Well I had called this past Friday and it was supposed to be fixed in 1-2 days and it isn't. I just tried calling and the wait time was over 15 minutes so I sent an email. Hopefully this will get fixed soon and I will get a response to my email.
What is the email address to use? Please let me know if you get your times resolved.
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Old 02-05-2014, 06:59 AM   #6
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Hi Sorry to say I have called and emailed and still no answer. Here is the email address I used from Disney's Website:guest.mail@wdw.disneyonline.com and this is the only reply I have so far:
Thank you for writing to us. We sincerely appreciate your loyalty to Disney and value the time you took to share your thoughts.
Please be assured you that your message has been received and we have begun the process of researching your needs. Please understand that, depending on the nature of your request and the amount of research required to provide you with the most accurate and timely information, our response time may vary. Should we need to enlist the help of other Disney experts to provide you the best answer you may find that your response comes from that resource rather than this e-mail address.
If you are visiting the Walt Disney World® Resort within the next two weeks and need immediate assistance, please call us at 407 W-DISNEY (407-934-7639) between 7:00am and 11:00pm E.S.T. daily.
Again, thank you for your message and thank you in advance for your patience. We look forward to assisting you soon.
Walt Disney World® Resort Online Communications and Support Team
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Old 02-05-2014, 09:30 AM   #7
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Sorry you got an automated answer. I hope you get it worked out soon. I have until May so I shouldn't be worried yet, but I'm such a details junkie I want everything in place!
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Old 02-05-2014, 09:32 AM   #8
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Well am with you on the details as am that way as well. Hey am going in May as well. When are you going? I will be there with my girlfriend starting May 12 - May 19.
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Old 02-05-2014, 09:52 AM   #9
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Yeah, just checked and mine are an hour off. But when I click on each of them, it shows the correct time. I saw the other thread last week and thought they would have fixed it by now.
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Old 02-05-2014, 01:36 PM   #10
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Well am with you on the details as am that way as well. Hey am going in May as well. When are you going? I will be there with my girlfriend starting May 12 - May 19.
We'll be there the 5th through 9th. Maybe they'll have the kinks worked out by then!

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Yeah, just checked and mine are an hour off. But when I click on each of them, it shows the correct time. I saw the other thread last week and thought they would have fixed it by now.
I'll try that again but it didn't work the other day...
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Old 02-05-2014, 01:58 PM   #11
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We'll be there the 5th through 9th. Maybe they'll have the kinks worked out by then!



I'll try that again but it didn't work the other day...
Yah that didn't work for me either (going in to the actual reservation on my phone). I just tried to log onto the Disney webpage so I could get the phone number and try calling again and I think they are down because I couldn't get in but I'll keep trying.
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Old 02-05-2014, 03:11 PM   #12
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Ok this is the scope I just got from Sarah at My Disney Experience Technical support she told me that they are aware of this (of course they are I called last Friday and I emailed...lol) and that it will correct itself once Daylight Savings begins (March 9th) so till then everyone needs to be aware it is off by an hour. Of course Sarah said well you can always go online and the times are correct. I said true but if you are at Disney and at a park that is not an option.
Oh well hopefully all will be well on March 9th. And for anyone going earlier just be aware the times are off.
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Old 02-05-2014, 08:22 PM   #13
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I just saw an update from The Dis's blog apparently Disney is going to be releasing an update for the MDE app with ios first followed by android and other platforms.
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Old 02-05-2014, 08:46 PM   #14
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Stinkin' daylight savings time!

Thanks for the info - I'll sit tight!
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Old 02-06-2014, 07:16 PM   #15
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Hmmm...very interesting. I had been checking all of my ADRs and ressies on MDX online and they were all correct so I was confused about this post. Then I remembered the app for your phone - so I checked there and sure enough everything is 1 hour earlier than it needs to be. I think this is really weird. I live in the same time zone as WDW so why should that matter? Hoping, as others have posted, that Disney will fix this soon.
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