WOW!!!! Just received a call from Disney regarding their ECV vendors - PassPorter - A Community of Walt Disney World, Disneyland, Disney Cruise Line, and General Travel Forums
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WOW!!!! Just received a call from Disney regarding their ECV vendors
A couple of weeks ago, I called Walker Mobility to ask what times they deliver and pick up their scooters. As I talked with John on the phone, he asked me if I'd be willing to send Disney and email about their company giving my experiences with their service, etc. I said I would and I finally sent it off the other night. Well the phone just rang and I asked Abby who it was and she said Hollywood Studios. I was like huh? so I answered it. It was David from Disney and he wanted to discuss the new scooter policy with me and help me understand it better. He said the reason for the new policy is based on a few things. First of all, he was saying that it was getting to the point that companies were leaving scooters on property indefinitely and they don't want that. He also said that they want scooters to comply with certain speed limits for touring the parks and that the scooters need to fit into certain size footprints. With the new busses, they probably want the smaller scooters that you see nowadays (ones that Lenny would break becaues of his size IMO) and I understand the need for slower scooters (less accidents maybe?). I don't know who did and who didn't leave scooters in the baggage rooms but I'm sure by having only a few companies "allowed" to do it, it has greatly cleaned out the rooms. He also said that the new policy wasn't to get rid of companies or say they won't ever be allowed back or prevent guests from using them. He said for companies such as Walker Disney understands that it might not be possible for them to replace their whole fleet at this time. If and when that time comes they can and do replace the scooters to comply with the policy, they can always become a preferred vendor.
David also went on to say what a great company Walker is with their service and that he himself always recommeded Walker to guests and that he hopes they will eventually become partners again. I hope so too but until that time, I will continue to use Walker and IMO, it's no big deal to schedule a drop off/pick up time. Like I said to David, for us a trip to Disney and renting from Walker goes hand in hand. We receive great service from both of them and can't imagine using someone else.
Way to go David for getting back to me.
And for those wondering about the new policy themselves, I hope this helps to shed a little bit of light on it for you.
Thanks, Darlene. That's great customer service. I've always used Walker as well and, like you, don't think it's a big deal to call them when ready for delivery. If I ever need to rent again I'll definitely continue to use them. BTW, a lot of the scooters that look fragile and small (like mine) can actually support quite a bit of weight. The scooter I use only weighs 35 lbs (including battery) but can support 350 lbs. So, even if Walker does replace its fleet eventually I'm sure they'll still have something larger people can use.
Nice to hear. I am always trying to find a good scooter rental place, just in case for my mom. If her prothesis gives her trouble, she can't walk......This would still allow to attend the parks.
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That's great that they contacted you. I'm surprised that they took the time to reply to your email.
Any email that is sent to WDW Guest Communications almost always gets a follow up call. I've sent them numerous messages after various trips to tell them about both the good and bad aspects of the trip and they have always gotten back to me by phone.
Any email that is sent to WDW Guest Communications almost always gets a follow up call. I've sent them numerous messages after various trips to tell them about both the good and bad aspects of the trip and they have always gotten back to me by phone.
Not necessarily. I've sent Disney many emails myself and in the past few years I've only received 2 phone calls, with last week's call being the second one.
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