HRH TRULY ROCKS! Management stands by customer service! - PassPorter - A Community of Walt Disney World, Disneyland, Disney Cruise Line, and General Travel Forums
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PassPorter is a small business, and for many years it supported our family. But the world changed, print books took a backseat to the Internet, and for a long time now it has been unable to make ends meet. We've had to find new ways to support our family, which means new careers and less and less time available to devote to our first baby, PassPorter.
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HRH TRULY ROCKS! Management stands by customer service!
WOW! I am floored. Back in Feb 2011, my son and I stayed at HRH CL for 3 nights and we had some room issues with broken beds, uncomfortable, etc....I filled out my Survey online, (never expecting to be contacted by management, detailing our experience) and was personally contacted by one of HRH's management assistants. She told me if ever I wanted to give HRH another try, it would be her pleasure to assist me......
Fast Forward.....now I am planning a trip back to WDW and Universal (3 nights) for next Sept 2012 (Sept 29 - Oct 4th Disney, Oct 4 - 7th Universal) and I contacted the assistant with my travel plans and to see if she could help me with my booking. Boy did she ever come through!!! She offered me HRH DELUXE Room at a rate of $156 per night plus tax WITH a complimentary upgrade to club level!!! WOW! talk about customer service and making it right....I am so impressed with their management team, their customer service and how much they want the guest to be satisfied.....They have gained my utmost respect and I am so impressed with how they have tried to offer us a "truly rock-star experience (as she put it
I think HRH is DA BOMB! and I expect we will have a wonderful time this trip with no issues...I am all for second chances, and this hotel gained my business for sure with their stellar customer service!
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Disney Trips: First Disney Trip, Disneyland with my DH (then DBF) August, 1990 | January 15-23, 2008 AKL CL Celebrating DH leave from Afghanistan | Sept 1-12, 2009 - Storming the World with Friends, AKL CL/ Free Dining| FEB 5-13, 2011 BC CL GV/HRH CL @ US/IOA| Next Trip: Sept 28 - Oct 4, 2012 POLY GV CL/ Oct 4-7, 2012 HRH Club at US/IOA Mom, Sons and BFF do FD, first MNSSHP & F&W
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HRH TRULY ROCKS! Management stands by customer service!
I am floored. Back in Feb 2011, my son and I stayed at HRH CL for 3 nights and we had some room issues with broken beds, uncomfortable, etc....I filled out my Survey online, (never expecting to be contacted by management, detailing our experience) and was personally contacted by one of HRH's management assistants. She told me if ever I wanted to give HRH another try, it would be her pleasure to assist me......
She offered me HRH DELUXE Room at a rate of $156 per night plus tax WITH a complimentary upgrade to club level!!! 
WOW! talk about customer service and making it right....I am so impressed with their management team, their customer service and how much they want the guest to be satisfied.....They have gained my utmost respect and I am so impressed with how they have tried to offer us a "truly rock-star experience (as she put it 
and I expect we will have a wonderful time this trip with no issues...I am all for second chances, and this hotel gained my business for sure with their stellar customer service! 
| FEB 5-13, 2011 BC CL GV/HRH CL @ US/IOA| Next Trip: Sept 28 - Oct 4, 2012 POLY GV CL/ Oct 4-7, 2012 HRH Club at US/IOA Mom, Sons and BFF do FD, first MNSSHP & F&W 
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Pixie Dust
Michelle - with my step sisters!
We will be there in about 9 days...so excited. Glad to hear you had a good outcome
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