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It's time to move on and move forward.

PassPorter is a small business, and for many years it supported our family. But the world changed, print books took a backseat to the Internet, and for a long time now it has been unable to make ends meet. We've had to find new ways to support our family, which means new careers and less and less time available to devote to our first baby, PassPorter.

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If you miss us, you can still find some of us online. Sara started a new blog at DisneyParkPrincess.com -- I strongly urge you to visit and get on her mailing list. She IS the Disney park princess and knows Disney backward and forward. And I am blogging as well at JenniferMaker.com, which is a little craft blog I started a couple of years ago to make ends meet. You can see and hear me in my craft show at https://www.youtube.com/c/jennifermaker . Many PassPorter readers and fans are on Facebook, in groups they formed like the PassPorter Trip Reports and PassPorter Crafting Challenge (if you join, just let them know you read about it in the newsletter). And some of our most devoted community members started a forum of their own at Pixie Dust Lane and all are invited over.

So we encourage you to stay in touch with us and your fellow community members wherever works best for you!

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Old 06-12-2011, 10:53 AM   #1
boBmouse
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KFC

Last night I went to KFC to get dinner. They do not have my first choice, so I order something different and pay for it. I am then told they don't have that ready either. I am having a bad day to begin with and I am getting more frustrated by the second. I ask for a refund and it can't be done because the workers can't get into the register. Manager can but he stepped out on an errand. I know it was a personal one because I heard him talking about it before he left. They said he would be back in 20 minutes. The same amount of time it would take to get chicken cooked. So I wait for the chicken. Manager gets back just as chicken is done. Clerk asks what my sides were again and they don't have the potato wedges I want ready. I have had enough by now and ask for the manager, who has NOT talked to me yet. I tell him I want a refund and get it. The staff was very nice but I do not think, at 6 PM on a Saturday, that they should be running out of anything. I think I will send KFC a e-mail. I have had trouble at this store a few times before.
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Old 06-12-2011, 11:23 AM   #2
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Wow, that is a pretty early time to be running out of food. The part that concerns me is that the manager wasn't in. I used to be a cashier at a restaurant and we didn't have access to open the register without a transaction either, which is why the manager is always supposed to be around in case something like what happened to you occurs. I'm sorry I know that can be so frustrating, I hope someone finally recognizes there's a problem at that store.
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Old 06-12-2011, 11:36 AM   #3
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Old 06-12-2011, 11:57 AM   #4
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There are some really crappy KFC's out there...we have had bad service like you mentioned before too.
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Old 06-12-2011, 12:00 PM   #5
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Our local KFC is always running out of chicken. At all times of the day too. There is never a manager in sight but there is always a line of angry customers. We don't even go anymore.
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Old 06-12-2011, 12:53 PM   #6
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Are you sure you weren't at the one near my house? One night they ran out of lettuce. Ours is a Taco Bell/KFC restaurant, so how can you serve tacos and any other Mexican fare without lettuce??? They actually sent an employee down the road to Stew Leonard's to get some. You wait on their drive-thru line for at least 20 minutes, then they mess up your order anyway. I think the term "fast food" is an oxymoron here. Needless to say, we rarely go there anymore. I think a letter to corporate would be a great idea. Good Luck! Let us know if you get a response.
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Old 06-12-2011, 02:24 PM   #7
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Old 06-12-2011, 03:01 PM   #8
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Our KFC closed down about a month ago!!!...I heard that all of them were going out of business!!!!!
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Old 06-12-2011, 07:00 PM   #9
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We have a KFC/Taco Bell a few towns over. It's probably the worst managed fast food restaurant I've ever been to. I went there today for their "Sunday Bucket" meal. They didn't have enough chicken (5:00pm) so they gave me 6 tacos? They had no cole slaw, so I got mac and cheese. No biscuits were ready so I got a chocolate cake. I've learned not to expect them to have what I want, or to give me what I order. And the employees; well, let's just say they're not the sharpest knives in the drawer.
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Old 06-12-2011, 09:26 PM   #10
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Our KFC closed down about a month ago!!!...I heard that all of them were going out of business!!!!!
I have also had some pathetic experiences at KFC (regarding being told I'd have to wait 15-20 min for what I ordered to cook....what happened to fast food??), but I would not expect many of them to be going out of business any time soon. YUM! Brands, who owns KFC (and Pizza Hut, A&W, Long John Silvers, Taco Bell, etc) is the #1 fast food brand in the world. KFC in particular is HUGE in other countries. We saw it first hand in South Africa last summer - there were KFCs EVERYWHERE, way way more than McD's. (Although I will admit, South African KFC was way better) I have heard it's the same way in China.
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Old 06-13-2011, 06:06 AM   #11
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Ashli, It is an awful long drive to get better service. LOL
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Old 06-13-2011, 10:54 AM   #12
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Last night I went to KFC to get dinner. They do not have my first choice, so I order something different and pay for it. I am then told they don't have that ready either. I am having a bad day to begin with and I am getting more frustrated by the second. I ask for a refund and it can't be done because the workers can't get into the register. Manager can but he stepped out on an errand. I know it was a personal one because I heard him talking about it before he left. They said he would be back in 20 minutes. The same amount of time it would take to get chicken cooked. So I wait for the chicken. Manager gets back just as chicken is done. Clerk asks what my sides were again and they don't have the potato wedges I want ready. I have had enough by now and ask for the manager, who has NOT talked to me yet. I tell him I want a refund and get it. The staff was very nice but I do not think, at 6 PM on a Saturday, that they should be running out of anything. I think I will send KFC a e-mail. I have had trouble at this store a few times before.
Sounds like this store is suffering from bad management. It shows when the manager goes out on a personal errand in the middle of what should be the dinner rush.
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Old 06-13-2011, 01:47 PM   #13
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That's horrible service. I think you should send that letter to company HQ.
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Old 06-13-2011, 04:41 PM   #14
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Old 06-13-2011, 09:29 PM   #15
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An e-mail to the corporate office is the way to go. This is a sign of the lackluster attitude of many establishments now days.
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