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As of January 1, 2019, we have closed our forums. This is a decision we did not come to lightly, but it is necessary. The software our forums run on is just too out-of-date and it poses a significant security risk. The server software itself must be updated, and it cannot be without removing the forums.

So it is with a heavy heart that we say goodbye to our long-running forums. They came online in 2000 and brought together so many wonderful Disney fans. We had friendships form, careers launch, couples marry, children born ... all because of this amazing community.

Thank you to each of you who were a part of this community. You made it possible.

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We want to personally thank Sara Varney, who coordinated our community for many years (among so many other things she did for us), and Cheryl Pendry, our Message Board Manager who helped train our Guides, and Ginger Jabour, who helped us with the PassPorter-specific forums and Live! Guides. Thank you for your time, energy, and enthusiasm​. You made it all happen.

There are other changes as well.

Why? Well, the world has changed. And change with it, we must. The lyrics to "We Go On" for IllumiNations say it best:

We go on to the joy and through the tears
We go on to discover new frontiers
Moving on with the current of the years.
We go on
Moving forward now as one
Moving on with a spirit born to run
Ever on with each rising sun.
To a new day, we go on.

It's time to move on and move forward.

PassPorter is a small business, and for many years it supported our family. But the world changed, print books took a backseat to the Internet, and for a long time now it has been unable to make ends meet. We've had to find new ways to support our family, which means new careers and less and less time available to devote to our first baby, PassPorter.

But eventually, we must move on and move forward. It is the right thing to do.

So we are retiring this newsletter, as we simply cannot keep up with it. Many thanks to Mouse Fan Travel who supported it all these years, to All Ears and MousePlanet who helped us with news, to our many article contributors, and -- most importantly -- to Sara Varney who edited our newsletter so wonderfully for years and years.

And we are no longer charging for the Live Guides. If you have a subscription, it's yours to keep for the lifetime of the Live Guides at no additional cost. The Live Guides will stay online, barring server issues and technical problems, for all of 2019.

That said, PassPorter is not going away. Most of the resources will remain online for as long as we can support them, and after that we will find ways to make whatever we can available. PassPorter means a great deal to us, and to many of you, and we will do our best to keep it alive in whatever way we can. Our server costs are high, and they'll need to come out of our pockets, so in the future you can expect some changes so we can bring those costs down.

Thank you, thank you, thank you for your amazing support over the years. Without you, there's no way us little guys could have made something like this happen and given the "big guys" a run for their money. PassPorter was consistently the #3 guidebook after the Unofficial and Official guides, which was really unheard of for such a small company to do. We ROCKED it thanks to you and your support and love!

If you miss us, you can still find some of us online. Sara started a new blog at DisneyParkPrincess.com -- I strongly urge you to visit and get on her mailing list. She IS the Disney park princess and knows Disney backward and forward. And I am blogging as well at JenniferMaker.com, which is a little craft blog I started a couple of years ago to make ends meet. You can see and hear me in my craft show at https://www.youtube.com/c/jennifermaker . Many PassPorter readers and fans are on Facebook, in groups they formed like the PassPorter Trip Reports and PassPorter Crafting Challenge (if you join, just let them know you read about it in the newsletter). And some of our most devoted community members started a forum of their own at Pixie Dust Lane and all are invited over.

So we encourage you to stay in touch with us and your fellow community members wherever works best for you!

Best wishes for a wonderful and magical new year!

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Old 05-18-2009, 07:18 AM   #1
xwewhisper
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currently on hold... for the second time

I called Disney Dining at exactly 7:00am and was through to a representitive by 7:03, only it wasn't a person that could making dining reservations? So she transferred me again and here I sit listening to Disney music while my phone sits on speaker because I have to leave for class in an hour. What did I do wrong to get transferred out of dining? UGH this is very frustrating and not how I wanted my day to start

As I sit on hold I can just see my reservations being whisked away by other peole
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Old 05-18-2009, 07:21 AM   #2
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Good luck getting through, hope it won't be much longer.
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Old 05-18-2009, 07:22 AM   #3
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Thanks!
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Old 05-18-2009, 07:45 AM   #4
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Thought I'd add... the tunes are repeating now. If they are going to keep people on hold for a rediculously long time they should at least have more than 40 minutes of music to play.
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Old 05-18-2009, 07:47 AM   #5
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I'm on hold too . Been on hold for 46 mins and getting a little tired of the same songs over and over. Never even made it thru to a CM...
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Old 05-18-2009, 07:49 AM   #6
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Quote:
Originally Posted by xwewhisper View Post
Thought I'd add... the tunes are repeating now. If they are going to keep people on hold for a rediculously long time they should at least have more than 40 minutes of music to play.
We must have been posting this at the same time. getting thru & getting what you want!
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Old 05-18-2009, 07:53 AM   #7
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Sorry that you're on hold too! Although I'm glad it's not because I was transferred to the wrong place first. Good luck with your ADRs as well!

ETA: I had my DBF call to see what happened... they won't even let you through now! They say to call back later so I guess we're the lucky ones
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Old 05-18-2009, 07:59 AM   #8
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Sorry that you're on hold too! Although I'm glad it's not because I was transferred to the wrong place first. Good luck with your ADRs as well!

ETA: I had my DBF call to see what happened... they won't even let you through now! They say to call back later so I guess we're the lucky ones
oooh - I just got a CM on the line!
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Old 05-18-2009, 07:59 AM   #9
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Uh oh. Not good. Here I thought their dining problems were fixed since quite a few people recently posted they had no issues getting through. I sure hope you still get what you want!
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Old 05-18-2009, 08:02 AM   #10
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Good luck getting all your ressies!
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Old 05-18-2009, 08:04 AM   #11
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I too have been on hold for dining since 7. My phone timer says I have been on hold for 1 hour and 3 min. I hope I can get what we want. Our party has recently grown to 15 at some locations.
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Old 05-18-2009, 08:09 AM   #12
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Originally Posted by HiddenMinnie68 View Post
oooh - I just got a CM on the line!
Probably the only one working this morning haha. But that's good news!

And I don't know that it's problems with the system... it's the first day of Free Dining so there are probably a LOT of people calling

If I don't get through soon I'm going to have to try again after 3pm Then I'll be really worried!

for everyone on hold with me. It's been over an hour now!
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Old 05-18-2009, 08:32 AM   #13
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Old 05-18-2009, 08:34 AM   #14
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Okay - I just got off - got most everything I wanted, just not one of the dates or times I wanted ('Ohana!). I got on at exactly 0700 EST and got off at 0832 EST. I was on hold for 58 mins .

I hope you are thru and getting what you want!!!
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Enjoying Tokyo DisneySea with my Buzz & Woody...

I know'd I made a good choice! DVC - Saratoga Springs Resort
My Countdown Counting down to: our first visit to Thailand
In Thailand - be back soon!
My Previous TripsTokyo Disneyland & Tokyo DisneySea Apr 2009, Tokyo Disneyland Jun 2008, SSR Aug. 2007, CSR Jun. 2006, off-site Jul. 1995, off-site 1991, Disneyland CA 1988, off-site 1984, off-site 1976
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Old 05-18-2009, 08:35 AM   #15
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Hope you've gotten through by now!
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