Forums Closed
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As of January 1, 2019, we have closed our forums. This is a decision we did not come to lightly, but it is necessary. The software our forums run on is just too out-of-date and it poses a significant security risk. The server software itself must be updated, and it cannot be without removing the forums.
So it is with a heavy heart that we say goodbye to our long-running forums. They came online in 2000 and brought together so many wonderful Disney fans. We had friendships form, careers launch, couples marry, children born ... all because of this amazing community.
Thank you to each of you who were a part of this community. You made it possible.
And a very special thank you to our Guides (moderators), past and present, who kept our forums a happy place to be. You are the glue that held everything together, and we are forever grateful to you. Thank you aliceinwdw, Caldercup, MrsM, WillCAD, Fortissimo, GingerJ, HiddenMickey, CRCrazy, Eeyoresmom, disneyknut, disneydani, Cam22, chezp, WDWfan, Luvsun, KMB733, rescuesk, OhToodles!, Colexis Mom, lfredsbo, HiddenMickey, DrDolphin, DopeyGirl, duck addict, Disneybine, PixieMichele, Sandra Bostwick, Eeyore Tattoo, DyanKJ130, Suzy Q'Disney, LilMarcieMouse, AllisonG, Belle*, Chrissi, Brant, DawnDenise, Crystalloubear, Disneymom9092, FanOfMickey, Goofy4Goofy, GoofyMom, Home4us123, iamgrumpy, ilovedisney247, Jennifer2003, Jenny Pooh, KrisLuvsDisney, Ladyt, Laughaholic88, LauraBelle Hime, Lilianna, LizardCop, Loobyoxlip, lukeandbrooksmom, marisag, michnash, MickeyMAC, OffKilter_Lynn, PamelaK, Poor_Eeyore, ripkensnana, RobDVC, SHEANA1226, Shell of the South, snoozin, Statelady01, Tara O'Hara, tigger22, Tink and Co., Tinkerbelz, WDWJAMBA, wdwlovers, Wendyismyname, whoSEZ, WildforWD, and WvuGrrrl. You made the magic.
We want to personally thank Sara Varney, who coordinated our community for many years (among so many other things she did for us), and Cheryl Pendry, our Message Board Manager who helped train our Guides, and Ginger Jabour, who helped us with the PassPorter-specific forums and Live! Guides. Thank you for your time, energy, and enthusiasm. You made it all happen.
There are other changes as well.
Why? Well, the world has changed. And change with it, we must. The lyrics to "We Go On" for IllumiNations say it best:
We go on to the joy and through the tears
We go on to discover new frontiers
Moving on with the current of the years.
We go on
Moving forward now as one
Moving on with a spirit born to run
Ever on with each rising sun.
To a new day, we go on.
It's time to move on and move forward.
PassPorter is a small business, and for many years it supported our family. But the world changed, print books took a backseat to the Internet, and for a long time now it has been unable to make ends meet. We've had to find new ways to support our family, which means new careers and less and less time available to devote to our first baby, PassPorter.
But eventually, we must move on and move forward. It is the right thing to do.
So we are retiring this newsletter, as we simply cannot keep up with it. Many thanks to Mouse Fan Travel who supported it all these years, to All Ears and MousePlanet who helped us with news, to our many article contributors, and -- most importantly -- to Sara Varney who edited our newsletter so wonderfully for years and years.
And we are no longer charging for the Live Guides. If you have a subscription, it's yours to keep for the lifetime of the Live Guides at no additional cost. The Live Guides will stay online, barring server issues and technical problems, for all of 2019.
That said, PassPorter is not going away. Most of the resources will remain online for as long as we can support them, and after that we will find ways to make whatever we can available. PassPorter means a great deal to us, and to many of you, and we will do our best to keep it alive in whatever way we can. Our server costs are high, and they'll need to come out of our pockets, so in the future you can expect some changes so we can bring those costs down.
Thank you, thank you, thank you for your amazing support over the years. Without you, there's no way us little guys could have made something like this happen and given the "big guys" a run for their money. PassPorter was consistently the #3 guidebook after the Unofficial and Official guides, which was really unheard of for such a small company to do. We ROCKED it thanks to you and your support and love!
If you miss us, you can still find some of us online. Sara started a new blog at DisneyParkPrincess.com -- I strongly urge you to visit and get on her mailing list. She IS the Disney park princess and knows Disney backward and forward. And I am blogging as well at JenniferMaker.com, which is a little craft blog I started a couple of years ago to make ends meet. You can see and hear me in my craft show at https://www.youtube.com/c/jennifermaker . Many PassPorter readers and fans are on Facebook, in groups they formed like the PassPorter Trip Reports and PassPorter Crafting Challenge (if you join, just let them know you read about it in the newsletter). And some of our most devoted community members started a forum of their own at Pixie Dust Lane and all are invited over.
So we encourage you to stay in touch with us and your fellow community members wherever works best for you!
Best wishes for a wonderful and magical new year!
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Welcome! We're happy you've found the PassPorter Community -- the friendliest place to plan your vacation to Walt Disney World, Disney Cruise Line, Disneyland, and the world in general! You are now viewing the PassPorter Message Board Community as a guest, which gives you limited access. As our guest, feel free to browse our messages by selecting the forum you want to visit from the list below.
To post messages and ask questions, join our FREE community today and you'll get access to tools and resources not available to guests, such as our vacation countown timers, "living" avatars, private messaging system, database searches, downloads, and a special PassPorter discount code. Registration is fast, simple, and completely free. Just click the Join Our Community link.
If you think you've already joined, log in below now. If you don't remember your member name or password, please visit our Member Name and Password Recovery page. You are also welcome to contact us.
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06-06-2006, 04:31 PM
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#1
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Community Rank: Trekker 
Join Date: Oct 2002
Location: Oklahoma City, OK
Posts: 1,060
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cranky guests
Don't you just love the other cranky guests at WDW? I wish I could carry around some Disney magic in my pocket to throw on them whenever they are being rude.
My story:
I bought one of the 36X27 attraction posters of the Haunted Mansion. I had to wait thirty minutes for it to print, and when it was finished, there was a crease in it, so I had to wait 15 more minutes. I was annoyed because we were leaving that evening to drive 21 hours home, and I was in a hurry to get out of there. But, I also wanted the print badly, and I was glad they pointed out the crease and offered to reprint it for me.
So, while I'm waiting, one of the CMs in the shop is chatting with me. She's showing me the other HM stuff that can be ordered off of their computer system and in general just trying to entertain me until my picture is done--excellent customer service, btw. In the meantime, a lady walks up to the counter and stands for maybe two minutes.
The CM asks me if I mind waiting a minute and turns to ask the lady if she needs any help. And so it goes like this...
"Do you work here? I've been standing at this counter for five minutes waiting to look at this ring and nobody has offered to help me."
The CM apologizes.
The lady again asks, "well, do you work here?" Now, the lady is dressed in her costume with her badge on, and standing behind the jewelry counter. What kind of stupid is this lady?
When the CM answers yes, the lady then says, "well, you talk too much."
Clearly, she thought she was a more valued customer than I was. I wonder what kind of fit she threw having to wait in lines all day at the parks.
[img]/ubb/images/graemlins/smile.gif[/img] I guess the Disney magic doesn't affect everybody. Some people are just immune.
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06-06-2006, 05:53 PM
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#2
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Community Rank: Legend 
Join Date: Jan 2004
Location: Dreaming of the Future
Concierge Level: 1
Posts: 24,867
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Re: cranky guests
[img]/ubb/images/graemlins/foreheadslap.gif[/img] sorry that the nice cm had to encounter such a grumpy lady.
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06-06-2006, 06:37 PM
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#3
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Community Rank: Legend Extraordinaire 
Join Date: May 2004
Location: Ohio Football Hall Of Fame
Posts: 42,304
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Re: cranky guests
It's amazing how important some people think they are! Glad you were able to get a good print!
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06-06-2006, 08:28 PM
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#4
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Community Rank: Trailblazer 
Join Date: Jan 2005
Location: North Carolina
Concierge Level: 1
Posts: 5,666
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Re: cranky guests
It sounds to me like the other customer thought a little to highly of herself. I hate people like that.
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06-06-2006, 08:32 PM
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#5
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Community Rank: Legend
Join Date: Feb 2002
Location: Kissimmee, Fl
Concierge Level: 6
Posts: 25,061
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Re: cranky guests
Sounds like the guest I had at Target last week. She wanted some assistance but I was helping another guest. I told her I am assisting another guest and I would come back to help her. She did not want to wait, she wanted me to assist her right then.
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06-06-2006, 09:15 PM
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#6
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Community Rank: Jetsetter 
Join Date: Aug 2001
Location: Hooksett, NH
Concierge Level: 6
Posts: 2,363
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Re: cranky guests
That lady sounds like the type that likes to hurl "The Customer is always right" in people's face every chance she gets. Well, sometimes they are. I hate snobby people.
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06-06-2006, 10:07 PM
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#7
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Batman's Gal/Mickey's Pal
Join Date: May 2004
Location: Owensboro, KY USA
Concierge Level: 6
Posts: 95,254
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Re: cranky guests
It would be fun if we could sprinkle some pixie dust on those cranky folks wherever they are lurking.
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06-06-2006, 10:34 PM
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#8
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Community Rank: Explorer 
Join Date: Jun 2006
Location: Cypress....Deep in Southern Illinois, close enough to see the Kentucky blue grass
Posts: 9,546
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Re: cranky guests
No matter where you go in this worls there will always be cranky people. I wonder if you mixed pixie dust with a magic wand and sprinkled it on one of the huge warm pretzels and fed it to them if it would help?
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06-07-2006, 12:08 AM
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#9
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Community Rank: Globetrotter 
Join Date: Jul 2002
Location: LITH, Illinois
Concierge Level: 1
Posts: 3,205
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Re: cranky guests
I hate when some people think they are the only ones that need help. I run into these types all the time at work.
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*
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Sponsored links
Check out the many e-books by PassPorter. The e-books are free to download if you have a PassPorter's Club pass.
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06-07-2006, 10:43 AM
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#10
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Community Rank: Trekker
Join Date: Oct 2002
Location: Oklahoma City, OK
Posts: 1,060
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Re: cranky guests
I just felt sorry for the CM. She wasn't even doing anything wrong, and she got yelled at anyway. Poor lady.
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06-07-2006, 10:53 AM
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#11
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Facebook Addict
Join Date: Jul 2004
Location: Philadelphia
Concierge Level: 6
Posts: 39,682
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Re: cranky guests
I can only imagine some of the horror stories CMs can tell. It amazes me that that woman had no problem making a rude comment with other people in earshot of her... just makes her look all the more ignorant.
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06-07-2006, 02:46 PM
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#12
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Community Rank: Explorer
Join Date: Jan 2004
Location: Kissimmee, FL
Concierge Level: 6
Posts: 10,481
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Re: cranky guests
I wonder what she would have done if you would have tossed some Mickey Mouse shaped confetti on her head! [img]/ubb/images/graemlins/grin.gif[/img]
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06-07-2006, 05:53 PM
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#13
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Community Rank: Explorer
Join Date: Apr 2005
Posts: 13,176
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Re: cranky guests
We always hear or run into rude people like that in everyday life but for some reason, it always sticks out a little more in the magical environment of Disney.
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06-07-2006, 09:17 PM
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#14
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Community Rank: Trailblazer
Join Date: Feb 2003
Location: Orlando, Fl
Posts: 5,517
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Re: cranky guests
unfortunately this happens a lot
I wish sometimes I could be Jeannie and just flip my hair and "poof"..things are done immediately. Unfortunately, some things can not be done like that. We can't perform miracles.
Kelly
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06-07-2006, 09:32 PM
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#15
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Community Rank: Trekker
Join Date: Jul 2005
Location: New England
Posts: 1,307
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Re: cranky guests
it's always situations like that when i wish i could come up with a quick reply, as the other customer, to set the grumpy customer in their place, this way the CM wouldn't get reported and the customer would feel like a big heel.
Hopefully the CM had happy customers the rest of the day.
Too bad DW allows grumpy people through the gates!
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