3 Notes at Portofino...Never again! - Page 2 - PassPorter - A Community of Walt Disney World, Disneyland, Disney Cruise Line, and General Travel Forums
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PassPorter is a small business, and for many years it supported our family. But the world changed, print books took a backseat to the Internet, and for a long time now it has been unable to make ends meet. We've had to find new ways to support our family, which means new careers and less and less time available to devote to our first baby, PassPorter.

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Old 09-08-2008, 08:26 AM   #16
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I was there during Fay too! The rain, yikes!! We went thru 2 ponchos!! We were at the Hard Rock, didn't feel like trudging back down the path in the deluge, boats not running, but they do have a bus shuttle back to the 3 hotels, which we took.
We were treated very well, so for those of you who were planing to stay, I would stay with your plan. Sometimes things go wrong, no mater where you stay, WDW or other places. But the majority of time I think there's no problem.
Please don't anyone get me wrong. I wouldn't want any of you not to go to the Portofino because of our problems. It just wasn't a good stay for us and I needed to vent. I'm sure that for every bad stay at the PBH there are hundred's of great ones. But next time for us it will be Royal Pacific.
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Old 09-08-2008, 09:02 AM   #17
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Good to know... I think I will look into Royal Pacific! I think it cost less too!
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Old 09-08-2008, 09:07 AM   #18
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Please don't anyone get me wrong. I wouldn't want any of you not to go to the Portofino because of our problems. It just wasn't a good stay for us and I needed to vent. I'm sure that for every bad stay at the PBH there are hundred's of great ones. But next time for us it will be Royal Pacific.
Please don't feel like you can't vent over a bad experience. We want to hear the good and the bad - I think it's helpful. So vent anytime!

Portofino is the only Universal resort we've never tried. We've had less than perfect stays at the other 2, but the management was always quick to try and remedy the situation. It seems like that wasn't the case with you. You might want to write a very polite letter to the management that details all your problems - maybe it will help improve future guests experiences.
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Last edited by Shell_of_the_South; 09-08-2008 at 09:10 AM..
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Old 09-10-2008, 08:20 PM   #19
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I'vetayed at the PBH and RP and had wonderful stays each time. I actually felt I had much better service at Universal than Disney and the hotsl were much nicer.

I think sometimes people will have problems no matter where they stay. My worse stay in a hotel anywhere was at the Contemporary at Disney. I know others rave about it. I think I just hit bad luck (someone tried to open the sliders to my room at 2 AM) and then bad service.

I would not hesitate to stay at any of the Loew's hotels. I'm also at the point where I would consider staying at the Contemporary again.

Diane
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Old 09-15-2008, 05:22 PM   #20
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Please don't feel like you can't vent over a bad experience. We want to hear the good and the bad - I think it's helpful. So vent anytime!

Portofino is the only Universal resort we've never tried. We've had less than perfect stays at the other 2, but the management was always quick to try and remedy the situation. It seems like that wasn't the case with you. You might want to write a very polite letter to the management that details all your problems - maybe it will help improve future guests experiences.
I know it's been a while since we stayed but now that I'm home and have had time to think about it, I beleive a polite detailed letter of our stay might be the right thing to do. I think I'll write Portofino and Loews. Thanks for your advice and thanks for understanding.
Linda
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Old 09-16-2008, 02:03 PM   #21
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Sorry what is FAY? Is there a place that has a list of all these WDW codes for us newbies?
Thanks.
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Old 09-16-2008, 03:13 PM   #22
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Sorry what is FAY? Is there a place that has a list of all these WDW codes for us newbies?
Thanks.
I think Fay is Hurricane Fay that blew over Florida a few weeks ago.
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