room credit vs refund possible if receive room only discount ? About This Page:

[Starwind]

I am hoping someone has some experience doing this...

I know that if I have two room only (RO) reservations and cancel one of them that I can transfer the funds paid for the canceled one to the other, since they are both RO. I also know that if one was a package and one was RO that you CANNOT do that since they "live" in different parts of Disney and apparently they are incapable of transfering funds from one part to another (!). I have encountered both situations before.

Here is a slightly different situation with a bit of background:

As a Canadian we get to deal with the wonderful fluctuations in the Canadian dollar, plus paying a foreign exchange fee of 2.5% for USD transactions on our Canadian credit card of choice. Yes, I realize there may be other options, and I even have USD cards, but there are reasons for using this particular card.

As a result, every time a purchase and then refund gets made, invariably there is a loss of $. Sometimes it is significant, and sometimes you even "win" because the exchange is now more favourable. However, I have found that once the $ have been converted to USD it is best to try and leave them on the USD "side" and not be converting back and forth (remember that 2.5% fee even if the exchange rates themselves were the same).

Which brings me to the following situation:

If I have a RO reservation (say two nights) that is paid in full and I either want to change the room to a less expensive category of room, or there is a RO discount available... lets say the result is a RO that costs 25% less.

Normally, Disney would refund the extra $ to the credit card used to make the original payment. It is my understanding that they cannot, for example, refund it instead to a Disney gift card.

Is it possible, INSTEAD of refunding, to have them keep the extra $ as a credit on the room that can be used for room charges during our stay ? e.g. for dining, water park tickets, souvenirs ?

If so, this would be VERY helpful as it would avoid the currency conversion fee and the loss of $ due to differing exchange rates.

Does anyone know if this can be done ?

Thanks for your help !

SW

[Sue M.]

I think so. I want to do this for the same reasons. Our situation is a little different. We have a 14 day stay, but one of my (adult) daughters is only joining us for 5 nights. We have to pay the extra adult fee for all 14 nights, and at check in, they refund the extra nights she won't be there. Stupid system. I asked if they could leave the money as a room credit and was told yes.

Because you're doing this on the phone with Wdw reservations if you are dealing with a CM that says no, I'd ask to speak with a manager. Some CMs are less knowledgable than others.

Let's hope the Loonie goes up some for vacay! Glad I transferred some to my USD acct before Brit vote.

[CRCrazy]

I hope you have success.

I had trouble transferring a deposit from a room only to a new room only in November - it turned into a total fiasco, resulting in cancellation of all my reservations. Luckily - I was able to get it straightened out, and received a minor credit on my reservation for the trouble.

I think it just matters who you talk to when you call. I would immediately ask to speak to a manager, since this is beyond the normal scope of a transfer for the general booking cast members.