I was not able to put my husband's allergy on our dining reservations (ADRs) :( - PassPorter - A Community of Walt Disney World, Disneyland, Disney Cruise Line, and General Travel Forums
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I was not able to put my husband's allergy on our dining reservations (ADRs) :(
While poking around MDE at our reservations, etc., I noticed that there were no allergies listed under our ADRs. My hubby is allergic to mushrooms... odd I know, not life threatening, but they make him pretty sick, and we do not want that on our Anniversary trip!
At first, I thought it might have been another MDE "bug" (I had an ADR not showing up on my account, which they were able to fix), so I called to check. I was told that they could not list his allergy, because it wasn't on their "list". What? Don't they have an "other" category? Something that will flag that there is an allergy? All she told me was that we would have to mention it at the podium at check in. Not very helpful. I guess we will have to remember to mention it before hitting the buffets! He is fine at remembering to ask when ordering off a menu, but they can hide those little things in almost anything on a buffet, and we don't do a lot of buffets here at home.
Will we have an issue mentioning his allergy at the last minute at check-in?
Not at all - as a matter of fact, it's much better to mention it once you get to the restaurant anyway. I've had things noted on our ADR's that have been completely overlooked until I mentioned it to the server. So just from my experience, don't lose sleep over the lack of a notation. Mention it when you check in but then make sure you let the server know too (the server is the most important person to mention it too though as they'll get the chef).
Not at all - as a matter of fact, it's much better to mention it once you get to the restaurant anyway. I've had things noted on our ADR's that have been completely overlooked until I mentioned it to the server. So just from my experience, don't lose sleep over the lack of a notation. Mention it when you check in but then make sure you let the server know too (the server is the most important person to mention it too though as they'll get the chef).
I agree with mentioning it when you check in, but I do also wonder whether a call back might be worth it, as it does sound a bit odd that they can't list an allergy because it's not on their "list", as everyone is different and we all have different allergies, if you see what I mean.... That response just surprised me.
I just tried to make an ADR on the Disney Dining site on my computer and there was a category "other" under allergies. It was on the bottom left on my laptop. Are you on a computer - or your phone?
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They have an "other" check box on the ADR website - and then when you arrive, tell them about the mushroom allergy when they check you in and the chef will come to your table - then you can tell the chef what your allergy is. I have a coconut allergy - and coconut is not on the list....
I have 2 people in my family with allergies, one of which appears on the list and the second is an other which I made sure to note on every ADR. When we checked in to all restaurants or buffets during our trip a few weeks ago the hostess would stamp a big red allergy on the ticket that was put on our table and the server would ask what the allergies are and then the chef would come to the table and would work our what they could have. At the buffets a chef walked with them to discuss what they could have and what to stay away from and even made things special to supplement. Disney is so wonderful when it comes to allergies.
You should be able to note food allergies when you reserve, but you can always call and make sure it shows up on your ADRs. Definitely the best is to remind them when you check in at the restaurant, because that's when they will actually be doing the food selection and cooking for you. Otherwise, it might be overlooked. As others have said, a chef or other staff person will discuss it with you before you order to make sure your needs are accommodated.
Thank you, everyone! I am not too worried (refuse to let this stress me out)! I will just mention at podium & again to our server. I don't foresee a problem, as hubby is a big boy LOL, but found it odd that the CM on the phone was less than helpful! My TA told me she spoke to a manager & relayed my concerns about getting inconsistent answers & they said they are working with the CM's to get everyone on the "same page" with regards to all the changes the new programs are creating.
Don't bother mentioning the allergy at the podium when you check in. People there are only involved with seating you and have no direct contact with the kitchen about such concerns.
His allergy will be accommodated by your informing your server.
What with all the system changes recently, I'm not surprised you were given misleading information on the phone.
While we expect more from Disney personnel since the Disney level of service is held to a much higher standard than elsewhere, you can nevertheless get a CM who isn't as well-informed or as conscientious as we'd like. Reporting such to Disney enables them to better train or discipline as needed. If Disney isn't told you had poor service, the problem can hardly be corrected.
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Mention at the podium when checking in to the restaurant that you have food allergies, but you don't have to tell them which specific one(s) -- they don't need to know the specifics at the podium. They should already know from the ADR notation, but a polite reminder is a good thing :-) Your seating ticket will get stamped "allergy" or something similar in red to alert your server that you have an allergy(ies). If you have a special seating need (e.g. not near the kitchen, or inside/not in the sun) the podium CMs are the people who need to be told.
Once you are seated, your server and the chef who will come out to take your order are the two who need to know your specific allergy(ies).
We have never mentioned our allergies at check-in, only to the server. That's why I say it's not necessary to do so if you flagged your ADR's.
I usually flag our ADR's gluten-free so I don't eat more of it than I can tolerate. I can eat some now and then so decided to do that at breakfast one morning and didn't think to mention it to our server.
After we'd begun eating, she appeared clutching a ticket, panicked, and asking which of us needed gluten-free. She was very apologetic about not having seen that alert until after we'd ordered.
So, there appears to be a printed alert linked to the name on your account because we'd said nothing to anyone about allergies. That's why I said it's not necessary to mention food needs at check-in.
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When I made my reservation at Hoop Dee Doo over the phone, I told them to put down vegetarian because I can't eat ribs. I think because Hoop Dee Doo is a premade thing it was noted on my reservation and the chef came to our table soon after we got there.
Off topic, my Dad has a mushroom allergy too. So not weird at all.
When my mom travels with us, I always make a point to reiterate the information about her allergy - to all fish, not just shellfish. We avoid all of the eateries that serve a lot of seafood, but of course cross-contamination is always possible. The WDW servers and chefs are always very accommodating and helpful.
I agree with mentioning it when you check in, but I do also wonder whether a call back might be worth it, as it does sound a bit odd that they can't list an allergy because it's not on their "list", as everyone is different and we all have different allergies, if you see what I mean.... That response just surprised me.
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Don't they have an "other" category? 
Something that will flag that there is an allergy? All she told me was that we would have to mention it at the podium at check in. 
Not very helpful. 
I guess we will have to remember to mention it before hitting the buffets! He is fine at remembering to ask when ordering off a menu, but they can hide those little things in almost anything on a buffet, and we don't do a lot of buffets here at home.
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