What info to give out??? About This Page:

[nightengale1824]

I am not sure if this is where to post this but since it is a travel agent I am dealing with I will ask here and someone can move me if needed. I have been dealing with mousearsvacation.com that some of you have said were great and I agree that the guy I have been dealing with is very prompt but I am concerned with some info he is requesting from me and want to know if this is normal. He first said he could hold my vacation till November 26th and when I said that was not enough time he said he would be able to hold it till December 3rd and said I could send the info for my credit card to him and this is what he requested..

My type of credit card,my card number, My expiration date on the card,My billing address, my phone number and my pin number. Is it normal for a travel agent to ask for your pin number. I am very uncomfortable with giving out my pin number to anyone . He is wanting me to send him this info via e-mail and I am also not comfortable with this. I am sorry this is a long note but I have always done things myself and I am concerned with all of this personal info he is requesting in an e-mail. Can anyone help me with this?? Has anyone ever done this??

[StephanieS]

I made reservations with yourmagicaljourneys.com. They ask for your cc# , address, name and that's all. I figure if they stole people's cc#, they probably wouldn't be in business or so many people wouldn't rave about their service. I just keep track of what I'm making reservations for, and watch for it on my cc bill. As far as I know, the credit card companies protect you against unauthorized charges. You could just email the agent back and let them know your concerns, yourmagicaljourneys lets you call a 1800# to pay if you want to talk to the person. Good Luck! -Steph

[shannie75]

<font color="purple">I have not done this personally, but most of the info is valid. The only thing that is not, imo, is your pin. I would NOT give this to him. As a retailer, it is not necessary for him to have this, he can process a transaction without it, just like anyone would in a store. As for your unease for using email, you should be able to request a phone number or snail mail addy to get him the information. If he rejects that, I would be concerned...

HTH,
Shannon </font>

[Flower and Baloo]

<font color="green">I totally agree!
He has no need for your pin number!

Now if you feel uncomfortable giving our your actual email addy, you can make a yahoo or hotmail addy and make sure he understands he is NOT to record/send ANY of your personal information to that new email addy and should only use snail mail or allow you to contact him over the phone.

Use the new email addy as another means of contacting each other(like voice mail), but not for sensitive, personal information, such as your travel details.</font>

[FanOfMickey]

You should never give out your pin #. Did he maybe mean the 4 digits after the credit card # printed on the back? I know a lot of places do need this. Maybe he called it by the wrong name.

[tikibird]

I would not give out the pin, nor send the info via email. If he still persists, I would contact management at the agency.

[Josephine]

As a travel agent that works for an online agency booking only Disney Travel, we ask for the following,

Full name as on credit card, billing address, phone number, cc number and expiration date and the verification code of the credit card (not pin). All this information is required by Disney when you make a deposit on a reservation.

The verification code is something new that Disney is requiring, it's not mandatory right now but will be soon. So most travel agents are getting into the routine of asking for it.

We also advise people NOT to send it in an email as it's not secure. I always call my clients to get the information or they fax it to me to my home fax machine.

I would NOT give my pin number out to anyone.

Hope this has helped

[nightengale1824]

Thank you for all of the info you have given me. I am currently sending an e-mail to the agent asking why he asked me for this. I am still a little bit nervous about this and tempted to just end it and start over on my own. I hope he just meant that he needed the four digits on the back as others have stated but it still makes me nervous that he would state it as a pin number. Someone who is less wise about these things might give that info out and that would be bad. Any opinions ??

[Becky2005]

They are asking for the verification number on the back of the card?? I guess I was under the impression that was something similar to your pin number and not something retailers needed to put a charge through.

I guess why I find it so scary is to access my account on-line I need those numbers to re-instate my account if there are problems (I have one account that there are always computer issues with) and that means anyone underhanded if they have both my cc# &amp; verification # can access my account on-line!! Scary thought.

Becky

[nightengale1824]

Just to update you on this , most of you were right that he just wanted my security numbers that are located on the back of the card . He apologized for the misunderstanding and said that Disney is now requiring it for all credit card transactions. I understand but I warned him that calling it "pin numbers " could throw up a red flag for some people. He agreed but said that is what Disney called it.I agree that this is a weird situation and I am still a little leary about sending credit card info over the internet but that is something I have to deal with. Thanks again for all of the great advice and thoughts.

[wdwlovers]

Happy to hear that the numbers he wanted were indeed those on the back. Have a great time planning!

[JuliaE]

Hi,

Thank you for your comments! I am on the staff at MouseEarVacations.com and I would love to explain why we ask for that information! You are right to be concerned, and we are very concerned with your privacy as well.

First of all, we are just the liaison between you and Disney - Disney charges your credit card, not MouseEarVacations.com. Since Disney is making the charges, they require your credit card number and expiration, and have recently started requiring your security PIN. Really, it is all for your safety! The mailing address and phone is also required by Disney, but also so we can send you a receipt and ultimately your documents or contact you if something comes up with your booking.

Your agent will be the only one with access to your credit card information and we all work in locked, private offices. We also accept credit card information by phone (I have a toll-free phone number for this exact reason!), by fax or by e-mail, whichever YOU prefer and makes you feel most comfortable.

We are very happy to help and we do everything possible to protect you and keep your information confidential and secure.

I hope that helps! Have a great day!