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Old 04-23-2008, 03:14 PM   #1
jhoshowski
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Question on pre-booking

For some reason, this never came up when I was a supervisor at AAA, so I hope someone can help - maybe Lynn? We booked our cruise for next year with an agent at AAA. She is a good friend of mine (used to work for me) and I like to give her some business when possible. Since we have 13 people (4 cabins) I figured it would be much better to have her handle it, rather than doing it myself. Plus, AAA usually offers a stateroom credit, and we are all AAA members.

Anyway, here is my question. I know that when you book a Disney cruise, after you make your final payment (no more than 75 days out), you can go online and book shore excursions, book spa treatments, prepay your gratuities, fill out pre-boarding paperwork, sign up your kids for the clubs, etc. HOWEVER, since I booked with an agent, I cannot access my cruise information online. Is there going to be a way for me to do all of this ahead of time, or am I going to have to wait until the cruise? I REALLY do not want to have to do it all then. I asked my agent, and she said she would check into it. But she hasn't gotten back to me.

HELP?!?!?

ETA: NEVER MIND. For around a week, I have been trying to access it and was getting an error messgae. Now, it is letting me in?!?!
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Old 04-23-2008, 03:21 PM   #2
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I booked thru an agent last time, and again this time, and as long as I had my confirmation number from them, I could access my reservation on the Disney website Maybe it's something unique to AAA?
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Old 04-23-2008, 03:26 PM   #3
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We booked thru an agent, they gave me our booking #. We were able to book excursions once the final payment was made.
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Old 04-23-2008, 03:27 PM   #4
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Okay, never mind. For like a week I have been trying to access it and kept getting an error message. I just tried again, and I got in.
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Old 04-23-2008, 07:27 PM   #5
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Quote:
Originally Posted by jhoshowski View Post
Okay, never mind. For like a week I have been trying to access it and kept getting an error message. I just tried again, and I got in.
The system has be undergoing sporadic maintenance and updates. I've been trying like crazy to make a payment on my own cruise with no luck! But it is back up now, although there are still some glitches with saving the Mexican port shore excursions to a wish list.

Sounds like a great group trip you've got planned!
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Old 04-24-2008, 12:47 AM   #6
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Maybe they are finally fix the bugs with the system. As they will have a very unique situation coming up soon, both ships sailing on the same Day! Yes that is corect the Disney Magic will be departing LA on the same day that the Disney Wonder will be leaving Port Canaveral.
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Old 04-25-2008, 11:55 PM   #7
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System is very hit and miss -- more hit than miss lately. At first, I thought I was crazy, or something was wrong with my internet, but alas, DCL's site is very unreliable. This is a frequent complaint on this and other boards.
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