Disney's Port Orleans Riverside (Disney Moderate Resort) About This Page:

[Aspiemom]

I know that many people Like POR but my family's experience was less than stellar. I travel frequently (All the U.S, Europe). I've stayed at all levels of accommodations from the cheapest European Hostel to the Ritz. I normally know what I'm getting into. Of my 100+ Hotel stay. POR ranks in the top 10 worst.

Check-in: We arrived at 10 a.m. By car. Check in took 1 1/2 just to get to the Desk. Of Course our rooms were not ready. We got our Keys to the World and headed to MK. WE got back to the Hotel at 5 pm. and were told our room was in Acadian House. At first our keys did not work at all. We had o walk all the way to check-in to have them re-coded. then mom's worked and ours didn't. Another trip to check-in. Finally they worked. We had 2 rooms that Adjoined. My mom and son in one room and my Husband and I in the next room. The furnishings were shabby. Carpet was dirty and mold in the bathroom. The place smelled musty. The glasses in the bathroom were also very dirty. The TV in our room actually had a crack in it. We were tired and just wanted to go to bed I was not impressed as we were paying high season rates. I could have gotten the Hilton for half the price. But we stuck it out, got the glasses replaced and told housekeeping about the mold in the bathroom. I had some febreze in the car and febrezed the heck out of the rooms.

We were on the first floor because my mom had her scooter. I still felt that we were too far away from the main areas. It was always a long walk just to fill up our mugs and get to the buses. I was not happy, but dealt with it.

Night 2. I hear my mom scream and jump out of bed and head to her room. Her arm was bloody. and there were little bugs in her bed and in my sons bed. My son only sleeps in shorts and his skin was mostly exposed. He was very itchy. We caught some of the bed bugs in a cup and I called the front desk. This was about 1 am.
The manager was there in about 20 minutes. Agreed they were bed bugs and had us moved to Parterre Place. I was totally freaked out. My mom is also on coumadin and she bled for about 6 hours after being bit. Dylan was just itchy..at the time.

they moved us to a king Room and adjoining regular room. IT was dusty and musty too, but a bit cleaner carpets. I immediately checked the headboard and beds. We were exhausted but slept with the ligts on. We never received any medical help or was asked how we were doing after that night. No phone call of concern at all. I was seething. But also determined not to have it ruin my vacation. Things were fine for a while. I got my son benedryl for the itching and got an aveeno bath from a local pharmacy. He seemed fine after that.

We ate at the food court for breakfast a few times and once for dinner. Not really impressed with the food quality at all. The theming of the resort is beautiful, but spread out. It was not really handicapped/Wheelchair friendly.

The pool and hot tubs were crowded in the evening. Pool was murky and dirty. the hot tub had so much chlorine in it, that it nearly melted my contacts off my eyes. We only went back one more time to main pool and stuck with the smaller poo, which was cleaner. (the one next to the laundry).

I found the grounds beautiful. Lots of lizards and even ran into a king snake (Non poisonous). The gift shop ladies were very nice and actually did feel sorry for us with the whole bed bug thing. I found the Transportation to be adequate. We did drive to AK to be at Breakfast when they opened. We also drove to the AKL for Boma and to the Poly for Ohana'. It was easy to get there by car. Typhoon Lagoon bus took the longest and was the most crowded.

Now, my overall trip to the POR would be rated as a 2. Mainly because of the Bed Bug thing. On the last day, my son broke out in scabies like bites from head to toe. Apparently the bed bugs leave eggs under the skin and there's an incubation period of about 6-10 days. It was bad. Very bad. Never seen anything like it. He was seven and has Autism. this was extremely traumatic for him. He had to do ten days of treatment for bed bug bites. It was not fun. We could not bring our suitcases in the house when we got home, for fear that we brought some home. I brought them directly to the laundrymat to use the commercial washers (they get hotter). Disney never helped us at all. Our travel agent (A Disney specialist) was appalled and did what she could. Disney only offered us 1 nights lodging refunded. I refused. It was insulting.

I will not stay here again...ever.