Forums Closed
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As of January 1, 2019, we have closed our forums. This is a decision we did not come to lightly, but it is necessary. The software our forums run on is just too out-of-date and it poses a significant security risk. The server software itself must be updated, and it cannot be without removing the forums.
So it is with a heavy heart that we say goodbye to our long-running forums. They came online in 2000 and brought together so many wonderful Disney fans. We had friendships form, careers launch, couples marry, children born ... all because of this amazing community.
Thank you to each of you who were a part of this community. You made it possible.
And a very special thank you to our Guides (moderators), past and present, who kept our forums a happy place to be. You are the glue that held everything together, and we are forever grateful to you. Thank you aliceinwdw, Caldercup, MrsM, WillCAD, Fortissimo, GingerJ, HiddenMickey, CRCrazy, Eeyoresmom, disneyknut, disneydani, Cam22, chezp, WDWfan, Luvsun, KMB733, rescuesk, OhToodles!, Colexis Mom, lfredsbo, HiddenMickey, DrDolphin, DopeyGirl, duck addict, Disneybine, PixieMichele, Sandra Bostwick, Eeyore Tattoo, DyanKJ130, Suzy Q'Disney, LilMarcieMouse, AllisonG, Belle*, Chrissi, Brant, DawnDenise, Crystalloubear, Disneymom9092, FanOfMickey, Goofy4Goofy, GoofyMom, Home4us123, iamgrumpy, ilovedisney247, Jennifer2003, Jenny Pooh, KrisLuvsDisney, Ladyt, Laughaholic88, LauraBelle Hime, Lilianna, LizardCop, Loobyoxlip, lukeandbrooksmom, marisag, michnash, MickeyMAC, OffKilter_Lynn, PamelaK, Poor_Eeyore, ripkensnana, RobDVC, SHEANA1226, Shell of the South, snoozin, Statelady01, Tara O'Hara, tigger22, Tink and Co., Tinkerbelz, WDWJAMBA, wdwlovers, Wendyismyname, whoSEZ, WildforWD, and WvuGrrrl. You made the magic.
We want to personally thank Sara Varney, who coordinated our community for many years (among so many other things she did for us), and Cheryl Pendry, our Message Board Manager who helped train our Guides, and Ginger Jabour, who helped us with the PassPorter-specific forums and Live! Guides. Thank you for your time, energy, and enthusiasm. You made it all happen.
There are other changes as well.
Why? Well, the world has changed. And change with it, we must. The lyrics to "We Go On" for IllumiNations say it best:
We go on to the joy and through the tears
We go on to discover new frontiers
Moving on with the current of the years.
We go on
Moving forward now as one
Moving on with a spirit born to run
Ever on with each rising sun.
To a new day, we go on.
It's time to move on and move forward.
PassPorter is a small business, and for many years it supported our family. But the world changed, print books took a backseat to the Internet, and for a long time now it has been unable to make ends meet. We've had to find new ways to support our family, which means new careers and less and less time available to devote to our first baby, PassPorter.
But eventually, we must move on and move forward. It is the right thing to do.
So we are retiring this newsletter, as we simply cannot keep up with it. Many thanks to Mouse Fan Travel who supported it all these years, to All Ears and MousePlanet who helped us with news, to our many article contributors, and -- most importantly -- to Sara Varney who edited our newsletter so wonderfully for years and years.
And we are no longer charging for the Live Guides. If you have a subscription, it's yours to keep for the lifetime of the Live Guides at no additional cost. The Live Guides will stay online, barring server issues and technical problems, for all of 2019.
That said, PassPorter is not going away. Most of the resources will remain online for as long as we can support them, and after that we will find ways to make whatever we can available. PassPorter means a great deal to us, and to many of you, and we will do our best to keep it alive in whatever way we can. Our server costs are high, and they'll need to come out of our pockets, so in the future you can expect some changes so we can bring those costs down.
Thank you, thank you, thank you for your amazing support over the years. Without you, there's no way us little guys could have made something like this happen and given the "big guys" a run for their money. PassPorter was consistently the #3 guidebook after the Unofficial and Official guides, which was really unheard of for such a small company to do. We ROCKED it thanks to you and your support and love!
If you miss us, you can still find some of us online. Sara started a new blog at DisneyParkPrincess.com -- I strongly urge you to visit and get on her mailing list. She IS the Disney park princess and knows Disney backward and forward. And I am blogging as well at JenniferMaker.com, which is a little craft blog I started a couple of years ago to make ends meet. You can see and hear me in my craft show at https://www.youtube.com/c/jennifermaker . Many PassPorter readers and fans are on Facebook, in groups they formed like the PassPorter Trip Reports and PassPorter Crafting Challenge (if you join, just let them know you read about it in the newsletter). And some of our most devoted community members started a forum of their own at Pixie Dust Lane and all are invited over.
So we encourage you to stay in touch with us and your fellow community members wherever works best for you!
Best wishes for a wonderful and magical new year!
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01-02-2007, 11:19 PM
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#1
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Community Rank: Explorer 
Join Date: Oct 2003
Location: Near a Tower of Terror at the moment...
Posts: 13,884
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Is this unreasonable? update in original post
I bought an $850 cutting machine for my business. Got it December 1st and have yet to be able to cut a thing. Loaded the software on my laptop, but it only came with a serial port (who has a serial port on a laptop anymore, which portability was a selling point). Tried an adapter, nada. Company sent everyone new software with a "dongle", so I loaded it on my old desk top. Still doesn't work. Finally used a network to load it on my old laptop (has a serial, but the disk drive doesn't work, hence the network thing) and guess what? Still nothing. [img]/ubb/images/graemlins/mad.gif[/img] I've gone through all the settings and it just randomly freezes up and stops. Oh, and it arrived with the cutting head off the track, but absolutely NO documentation, so it took DH and I *hours* to figure out what was wrong. I've been with their CS and they walk me through settings, but it still doesn't work. They were supposed to send me a USB adapter on the 19th (fedex), but it's not here and they closed down the last week of December for the holidays. 3 computers and they swear it's not their machine. I finally had to go today to buy a longer phone cord so I can call them tomorrow and talk from the table where it's set up. How lame is that??? There are several people on the machine's MB who think I'm being unreasonable and that I should have expected problems. [img]/ubb/images/graemlins/ukid.gif[/img] For $850, I'd think the problems should have already been fixed, but maybe that's just me.
Do you think it's a reasonable assumption that the product you purchase works, comes with all the right cables, and is well-documented out of the box? or, do you automatically assume that if it's new, it's flawed and you should have no assumptions about performance? (maybe I'm just old-fashioned...)
UPDATE: OK, so an hour and a half with their help desk and there was still no progress. The guy had me send the file and he said there were problems within it, but didn't know what [img]/ubb/images/graemlins/ukid.gif[/img] I redesigned the whole thing within THEIR software (which I had to re-load on my laptop b/c it quit recognizing the dongle) while I waited for FedEx to show up with my USB converter they sent at no charge. Plugged it in and we had *some* motion. It was still freezing up and after playing with it, I had to "build" each file, adding in the shapes one by one (rather than a copy paste), but I did finally get it to work! [img]/ubb/images/graemlins/woot.gif[/img] Their help desk speaks standard English (unlike HP's [img]/ubb/images/graemlins/rolleyes.gif[/img]), although they are techies and there are times that I have to say, "would you please repeat that in scrapbooker language???" They were very apologetic about my having difficulties, but still are blaming the computers. Seems to me, it's a software issue if it doesn't work in a standard, relatively new computer, but I can't convince them of that. Whatever, it's working now...just hope it STAYS that way!
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