My First Ever Trip...Reed/Crunk Vacation May 2012 PTR About This Page:

[ravenblade]

So for those that may not know Discovery Cove is an all-day resort. You pay one price and get to enjoy all the amenities from open to close. This includes breakfast, lunch, unlimited snacks and drinks. I was a little bummed that they charge full price for children, they say its because children are able to participate in all park's activities, but we really liked the place and decided to book for 5 adults, 1 child and 1 toddler(2 years old). Thankfully toddlers age 2 and under are free.


So I called to book are reservation over the phone and talked to a very pleasant lady. She answered all the questions I had. I finally asked her about the private cabana's. We were thinking of reserving one but on the website they said they were for groups of 6. I asked and she said it would not be a problem since we had a toddler. I told her I would thank about it and she reminded be space was limited so I needed to reserve ASAP to guarantee I would get one.


So we thought long and hard and decided to rent the private cabana. I called back and gave the customer service lady all my information. She then informed me that I could not reserve a cabana until 3 weeks prior to my arrival date. This caught me off guard as the previous lady I had talked to had made no mention. I asked why and this seem to really annoy and flabbergast the lady. She stumbled around words for about 10 minutes and finally just said you have to wait. I think for the most part what she was trying to tell me was that they offer there Premium Package(which includes a cabana) prior to three week and if all those don't sell they open it up to those who just want a cabana.

Either way at this point she seemed to be rather upset with me although I don't think I had did anything rude at this point. It was at this point she let me know that since I had 7 people in my party that I would need to reserve 2 cabana's as they had a strict limit of 6 guests per cabana. She almost seem to relish in giving me this bad news. I told her that I was told before since I had a 2 year old(with free admission) that it would not be an issue. She quickly informed me that was not the cause and that I would indeed need to purchase a second cabana.

Now I got a little mad at this point and should have just hung up the phone and called back later. Hindsight is twenty-twenty. I told her that only an idiot would spend other $175 for a second cabana for a two year old. I mean how much space can she take up. I even said that more then likely we would not have more the 6 people in at one time either way.

I finally just told her that I need to talk to someone else, I told her that I felt like I was receiving poor service and that if this was any indication of how the service inside the resort was going to be that maybe I should cancel my reservation. After a lengthy hold on the phone the same customer rep came back. At this point I could clearly her the anger in her voice. I can't in words describe how hateful she sounded on the phone. She told me that just this one time they would make an exception and that I could reserve just the one cabana. But she made sure I knew at least 10 more times that normally I would have to purchase two. She then informed me that she would make a note on my account and that I could even call back on April 22nd( one month before are resort day) and book my cabana then. To be honest I was just happy to get off the phone at this point.

The part that has me even more worried now is that I checked there cancellation policy and you can get a full refund provide you cancel more then 30 days from your arrival. I plan on calling back Tues. or Wed. of next week and hopefully get some peace of mind about this whole thing. I will update and let you guys know how it turns out.