Just Got Off the Dream--Differences We Hadn't Anticipated - PassPorter - A Community of Walt Disney World, Disneyland, Disney Cruise Line, and General Travel Forums
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Old 07-16-2017, 08:03 AM   #1
toddjodybrent
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Just Got Off the Dream--Differences We Hadn't Anticipated

Okay folks, Disney Cruise #8 is now under our belts. We had a 5 night on the Disney Dream, June 30 -- July 5. There were some changes/differences/surprises that we had not anticipated and I want attempt to capture them. Here we go:

Rebooking your next cruise: I have used the "quote cards" previously to rebook our next cruise, sometimes never physically seeing the person at the future cruise sales desk on Deck 4. By using paper and voice mail, reservations and deposits were made at my convenience. So, I was surprised that I had to make my way to the vacation planning center, between Shutters and D-Lounge on Deck 4, scan my Key to the World Card on the kiosk in the center of the room, look for my name to show up on the display screen hanging in the room that has the wait list and then wait to be served. And, mind you, this was available only during their open hours which was not at my convenience, but at theirs. While I was there, I asked the reasons for the change and was told that the "quote cards" were no longer being used because if a guest waited 3 days after receiving the quote, the price and availability may have changed. As for my service, the cruise we booked I was told there was no discount and I kindly disagreed, knowing that we had received discounts previously and after checking, I was proven correct at the surprise of the future cruise sales staff. Also, we have experienced 10% deposits no matter the length of cruise and this time, 20% is required for cruises less than 6 nights while longer cruises have a 10% deposit. There ARE cards to book a placeholder cruise with a $250 deposit. Short story: We did rebook but it was more hassle, or felt like more hassle, this time.

Cove Cafe: The husband has been using and collecting Cove Cafe punch cards over multiple cruises. We were informed this cruise that punches are no longer given and that punch cards are no longer offered.

FROZEN meet and greet was with Olaf and Anna, no Elsa. We had met Anna and Elsa the last two cruises on the Disney Fantasy.

Double Fireworks! We were surprised to learn upon boarding that in addition to Pirate Night fireworks on July 3, we would be treated to 4th of July fireworks on the last night of our cruise. This was the first time in history at that the Dream had done such a thing.

Patriotic Characters--On July 4, which was a "at sea" day, characters were out in their patriotic gear. Nice addition!

No "Sea You Real Soon" or "Until We Meet Again" on the last night. Instead, there was a 4th of July party at 12:15 in the Lobby Atrium with the singing of the Star Spangled Banner and characters, similar to "Sea You Real Soon" but with fewer characters. We asked for clarification of what the party/show was going to be, so we knew what to expect. Guests who had never sailed with Disney were not expecting character meeting opportunities and instead, had settled in for a show.

Shutters--two lines to wait in on Disembarkation morning instead of 1. We had purchased an all print/all digital photo package prior to sailing. When picking up on Disembarkation morning, there was one line for digital pick-up (USB) and another line for print pick-ups. Not efficient!

Watch and Diamond line in White Caps--I just read about Tiffanys being added to the Disney Fantasy and noted that a watch and diamond line (I think Diamonds International) have been added in White Caps beyond the original jewelry cases.
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Old 07-16-2017, 08:47 AM   #2
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We saw those kiosks for future cruise bookings, but didn't use them in March - stupid really, as we ended up booking two cruises for September 2018 and I kicked myself at that point. We wondered how they worked and assumed they would make things easier - maybe not.... How disappointing as well that you knew more about on-board discounts than the Disney staff...

Disappointing about the Cove Café cards, we've used those in the past and found them to be a nice perk.

How cool about the extra fireworks and patriotic characters on July 4. In all honesty, I'm shocked Disney have never done July 4 fireworks at sea before - I just assumed they did.

Thanks for sharing your experiences with us.
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Old 07-16-2017, 10:29 AM   #3
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We were on the Dream June 24-30 and I received my cove Cafe punch card. As far as rebooking I just did a place holder and took care of it when I got home. So much easier.


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Old 07-16-2017, 11:49 AM   #4
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Quote:
Originally Posted by rphstearns View Post
We were on the Dream June 24-30 and I received my cove Cafe punch card.

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I'm going to let the husband know this! The CM helping him may have not had the right info! Good to know!
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