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Old 07-08-2013, 03:30 PM   #1
ShellingConnie
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Disney Photopass Hint

So on our June Family trip, I ordered the Disney Photopass Plus.

I'm looking through the pictures today and there are tons of other families in it.

I wish I had asked if they had cleared their screen before scanning our Photopass.

It's a big pain scanning through so many wrong ones to work on the few that are actually ours since their website is so very slow.

We didn't take near as many pictures as I wanted because my family wouldn't cooperate - we didn't even get pictures with the main icons at each park.
I am really wishing now that I'd insisted on those since it's most likely the last trip with my oldest who graduates High School in 2014.

I've emailed Disney Photopass about all the photos who aren't our family on the photopass card but thought I'd pass that info along for anyone who is heading to Disney.

I'm also missing some pictures so I filled out the missing picture form this afternoon too.


****Update July 18, 2013 - All of my missing photos have been found and Disney gave me another 10 days to edit them since today is the date all of the photos were going to expire.
The person I talked to did say it's a good idea to ask the Photopass Photographers if they cleared their screen before taking pictures to help avoid getting so many pictures of other families.

That's the end of my Photopass saga this trip. I've never had this happen before so it was definitely a learning experience!
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Old 07-08-2013, 03:53 PM   #2
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That's too bad about the other families. We did have a random guy on ours, but that was it. We were missing a couple of photos, but none that I was too worried about. It's hard when they don't cooperate. We had done it literally 100 times, and still on the last day I had to direct the kids how to arrange themselves.
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Old 07-08-2013, 04:38 PM   #3
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That's too bad about the other families. We did have a random guy on ours, but that was it. We were missing a couple of photos, but none that I was too worried about. It's hard when they don't cooperate. We had done it literally 100 times, and still on the last day I had to direct the kids how to arrange themselves.
Yeah - I couldn't even get my family to stop at the Photopass Photographers most of the time. They ignored me and kept going. Very frustrating.

So far I've counted 21 pictures of people who aren't my family. Guess the photopass people really weren't on top of things. I'm down to only AK to work on and know we only took a few pics there but it's saying there are 32 pictures for AK. I've no doubt some of those are someone elses family.
Sigh.
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Old 07-08-2013, 04:47 PM   #4
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Wow - that's a lot of wrong pictures. In the years that I bought Photopass, I'd only have one maybe two photos of other families tops. As for missing photos, there are none that I recall missing. I hope you can get everything straightened out (although I have a feeling Disney will tell you just to delete the other ones).
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Old 07-08-2013, 05:02 PM   #5
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How sad for you! The only time we had a problem with extra families was on splash mountain - instead of adding only the separate pictures of my husband and I (we used a parent swap), they added him and AAAAALLLLLLLL the people between us - which was quite a few! Otherwise, it has worked out very well for us as my children both LOVE to pose for the camera. The Photopass photographers have taken the best family photos we've ever gotten!
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Old 07-08-2013, 05:05 PM   #6
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Along the same line, I took the Wild Africa Trek back in September. When I got home, I received my photo CD with all of the shots of our trek. Great. There were no extras or anything out of the ordinary. Then a few weeks later I got another CD in the mail. This was for a totally different group of trekers. I called Disney and was told to use what I could of the pictures and discard the others. This was a bonus because the hippos were not cooperating with our guides at all. On the second one, they were very active showing a lot of teeth. We are going back in a week and have bought the PP+ again. I will have to remember to keep a close watch on the files each day or two.
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Old 07-09-2013, 01:59 AM   #7
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Sorry about the photos of all the other families. I hope you get those missing photos.
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Old 07-09-2013, 08:21 AM   #8
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Thanks for the advice! I will make sure to check the photos every day on our account.
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Old 07-09-2013, 10:08 AM   #9
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The only thing that was a bit different with ours was the Jedi Training Photos. I had to go to a PhotoPass booth and go through every picture they took for that session and pick out our four boys. This was on a Star Wars weekend, so I had to look through almost 200 photos. The guy working the counter then transferred them to my PhotoPass+ card. He was very good to deal with and helpful.

When we got home and I was looking through our pictures, we had a huge group of photos missing from the last day we were there. I knew there was good pictures in there so I filled out the missing photo form. We got all our pictures back two days later. We didn't have any random people in our group pictures though, so we lucked out with that.

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Old 07-09-2013, 10:16 AM   #10
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Makes me think of our recent trip to Disneyland... Usually the "boys" DH and DS are not interested in cooperating for Photopass either and it is very frustrating! However, this trip my son accidentally left our expensive camera at the gate at the airport We discovered it was missing as the plane took off! In the end it was found and kept safe for us but aside from cell phones, we had no camera So my DS and DH felt obligated to cooperate for PP pics But that only lasted for a couple days.... Back to avoiding them by the end of the week haha. We did get some decent ones though. Sorry you had troubles and I hope you find your missing ones... Especially if they are so precious and few
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Old 07-09-2013, 09:47 PM   #11
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Originally Posted by ShellingConnie View Post
So on our June Family trip, I ordered the Disney Photopass Plus.

I'm looking through the pictures today and there are tons of other families in it.

I wish I had asked if they had cleared their screen before scanning our Photopass.

It's a big pain scanning through so many wrong ones to work on the few that are actually ours since their website is so very slow.

We didn't take near as many pictures as I wanted because my family wouldn't cooperate - we didn't even get pictures with the main icons at each park.
I am really wishing now that I'd insisted on those since it's most likely the last trip with my oldest who graduates High School in 2014.

I've emailed Disney Photopass about all the photos who aren't our family on the photopass card but thought I'd pass that info along for anyone who is heading to Disney.

I'm also missing some pictures so I filled out the missing picture form this afternoon too.
Sounds like something went wrong....only trouble Ive had is Jedi training - those cards have every kid on there (which I have taken care of at park before but don't always have time...) and BTW when you get your disk you will still have random families even if you deleted them because some still stay.... (2 trips Jedi experience - deleted every one that wasnt my kid and STILL some remain when I get CD)
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Old 07-09-2013, 09:51 PM   #12
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Originally Posted by ShellingConnie View Post
Yeah - I couldn't even get my family to stop at the Photopass Photographers most of the time. They ignored me and kept going. Very frustrating.

So far I've counted 21 pictures of people who aren't my family. Guess the photopass people really weren't on top of things. I'm down to only AK to work on and know we only took a few pics there but it's saying there are 32 pictures for AK. I've no doubt some of those are someone elses family.
Sigh.
As far as family attitudes - this is MOM's present - the pics... you want to go to Disney? - pictures are mandatory. Thats them being rude and selfish to you. No pic no ride, no pic no food if they insist...
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Old 07-13-2013, 10:49 AM   #13
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As far as family attitudes - this is MOM's present - the pics... you want to go to Disney? - pictures are mandatory. Thats them being rude and selfish to you. No pic no ride, no pic no food if they insist...
That's what I wish I'd done!

So I thought I'd swing in and update. I received an email from Disney's Photopass and they haven't found my missing photos yet. They wanted me to confirm the times I thought they were taken.

And of course the pictures are about to expire next week so I guess I'll be calling on Monday to see if I can get a free extension since Photopass is searching for missing photos.

The total of photos that were other peoples added up to 16. And I was told that I just needed to delete those off my account - which doesn't always work but I'll give it a try.
The total number of photos taken for my family was only 21 but if you add in the missing ones, it would be 26.
Quite a few of the photos that did show up on photopass were ride photos. I really like some of those since I can tell the teens were having fun.

I'm glad I did photopass plus this trip even if there are a few glitches.
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Old 07-13-2013, 01:52 PM   #14
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That's what I wish I'd done!

So I thought I'd swing in and update. I received an email from Disney's Photopass and they haven't found my missing photos yet. They wanted me to confirm the times I thought they were taken.

And of course the pictures are about to expire next week so I guess I'll be calling on Monday to see if I can get a free extension since Photopass is searching for missing photos.

The total of photos that were other peoples added up to 16. And I was told that I just needed to delete those off my account - which doesn't always work but I'll give it a try.
The total number of photos taken for my family was only 21 but if you add in the missing ones, it would be 26.
Quite a few of the photos that did show up on photopass were ride photos. I really like some of those since I can tell the teens were having fun.

I'm glad I did photopass plus this trip even if there are a few glitches.
Im glad you updated. I wish that you werent missing so many though. As a photo freak myself - thats heartbreaking. (Printing collages from my Epson R1900 as we speak)

The plus to me pays for itself IF you do character meals with photo packages (we always have at least 2 if not more so there is $65 $15 saved already) and we LOVE ride photos (us trying to hold DS legs down on TOT first ride LOL).

Hang in there and you might be able to call them today - they might be open.....
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