I made a HUGE mistake!! I am so mad at myself! - Page 3 - PassPorter - A Community of Walt Disney World, Disneyland, Disney Cruise Line, and General Travel Forums
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Oh dear, how stressful! I hope you can find the flyer that shows you were within the dates of the offer. Either way, she should've told you if you were being booked rack rate when you thought it was a discount.
I haven't read all the replies so I am not sure if this was suggested. Could you call a CM at WDW to see if a pin code was applied to your reservation? I would think that they have that in your records.
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~*All our dreams can come true ,if you have the courage to pursue them~* Walt Disney
To be honest it sounds like to me she never entered the pin code and when you realized it she is trying to cover her mistake any way she can. I agree with the others that I would demand to speak to a manager and make them fix it either by getting the code applied or them eating the difference.
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PREVIOUS TRIPS: 1997- Off-site, 2002-Contemporary, 2009- POFQ, 2011- Beach Club, 2012- Disney Magic, 2013 Disney Fantasy
When we called ourselves they wouldn't tell us much because we have a TA. He did tell us our rooms show $$4473... ( papers downstairs but I think that's it) and all you have to do is use the online WDW hotel only and that's the regular rate for two rooms for 10 weekdays and 2 weekend days...
Now I'm realizing DH actually said there is a PIN for 10/23 to 10/29 of 35% off and blackout for 10/30 to 11/4. But what's the 35% off of? If you add 12 days/2 rooms at POFQ and 12 days dining 5 adults and 1 child.. It equals our bill.
Here's hoping for new rates tomorrow that save a lot of us a bundle!
(Is the AP rate only good on one room even though my immediate family
needs two?)
Edited to add cast member we called said no PIN is applied to my DH. TA said yes, then yes to only those dates)
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~Robin in Maine
Last edited by HueyDeweyandLouiesMom; 08-02-2011 at 06:35 AM..
When we called ourselves they wouldn't tell us much because we have a TA. He did tell us our rooms show $$4473... ( papers downstairs but I think that's it) and all you have to do is use the online WDW hotel only and that's the regular rate for two rooms for 10 weekdays and 2 weekend days...
Now I'm realizing DH actually said there is a PIN for 10/23 to 10/29 of 35% off and blackout for 10/30 to 11/4. But what's the 35% off of? If you add 12 days/2 rooms at POFQ and 12 days dining 5 adults and 1 child.. It equals our bill.
Here's hoping for new rates tomorrow that save a lot of us a bundle!
(Is the AP rate only good on one room even though my immediate family
needs two?)
Edited to add cast member we called said no PIN is applied to my DH. TA said yes, then yes to only those dates)
I'd suggest telling your TA to cancel your reservation. If you're already paying rack rate, you are losing nothing by cancelling with her and rebooking yourself... and she wouldn't get any commission on a package that she messed up. Also, by rebooking yourself, you get the freedom to apply PIN codes and AP rates yourself, without going through her. She messed up badly. I'd have a hard time letting her make commission off her mistake.
So... am I wrong to think that by asking her help and that she gets commission she should have done this math and make sure are are getting the PIN, even if it were only for the first 7 days? Is that something a TA should be doing?
When she say our total she should either know it looks wrong or actually calculate it out? Also, should she have something showing we have a PIN and should she has sent that to us?
I feel so bad as sad as I am, I want to give her a chance to make this right. Basically she says WDW didn't tell her.... so she didn't know when she booked.
I would first ask to speak to the manager of the TA, and be a squeaky wheel. If the manager does not do anything for you, I would ask to speak to someone above him/her. If you had a pin code and the TA said she applied it, but then did not, I feel like the TA should pick up the cost of the mistake. People go with a TA to insure this kind of stuff does not happen and avoid headaches, and that is what I would tell them. If you get no where there, then I would tell them to cancel my reservations and rebook yourself. At least then you know any future discounts would be applied because you would be doing it yourself. Good luck! Sorry that you have to have this kind of headache, but at least you caught it in time that a) hopefully management will be able to rectify it for you or b) you still have time to add another discount.
So... am I wrong to think that by asking her help and that she gets commission she should have done this math and make sure are are getting the PIN, even if it were only for the first 7 days? Is that something a TA should be doing?
When she say our total she should either know it looks wrong or actually calculate it out? Also, should she have something showing we have a PIN and should she has sent that to us?
I feel so bad as sad as I am, I want to give her a chance to make this right. Basically she says WDW didn't tell her.... so she didn't know when she booked.
IMO she should have made sure the pin was applied the first time. She should have checked the prices to make sure..... At the very least when you did call her to ask about it later on down the road it doesnt seem she was being honest with you....She told you that a CM told her the PIN was there, then said it was a blackout time so no it isnt there...IMO she shouldve gotten it right the first time or fixed it when she realized it wasnt on there - and telling you the truth about it. I would have a hard time trusting someone with my vacation. Whichever you choose now - to stick with her or do it yourself I wish you a magical vactation - dont let this ruin your planning.
I would first ask to speak to the manager of the TA, and be a squeaky wheel. If the manager does not do anything for you, I would ask to speak to someone above him/her. If you had a pin code and the TA said she applied it, but then did not, I feel like the TA should pick up the cost of the mistake. People go with a TA to insure this kind of stuff does not happen and avoid headaches, and that is what I would tell them. If you get no where there, then I would tell them to cancel my reservations and rebook yourself. At least then you know any future discounts would be applied because you would be doing it yourself. Good luck! Sorry that you have to have this kind of headache, but at least you caught it in time that a) hopefully management will be able to rectify it for you or b) you still have time to add another discount.
My TA send my confirmation with all the info. including what PIN codes were applied, how much the trip was without the PIN, and the final total cost with the PIN.
My TA send my confirmation with all the info. including what PIN codes were applied, how much the trip was without the PIN, and the final total cost with the PIN.
and mine also goes to bat for mistakes, without batting an eye. It's just what a TA should do.
I think it's normal to want to give her a second chance to see if she can redeem herself. But you are coming close to the day where you won't get money back if you cancel. Lay it all on the line with her and do what you feel is right.
I would talk to your TA about what you see as happening and ask for a breakdown of the math. It may not be the TA's fault (not saying it is yours or anyone's - could be an accumlation of many things). Let her try to fix it and then if you are still not satisfied speak to one of the TA's managers. I have found that polite but firm wins the day. Of course, don't let anyone dawdle.
That brings up a question, I let a TA take over my own reservation for various reasons. I had to send in a form. Is there anyway to fire an agent and tell Disney you want to take it over? (No, I'm not intending to do that to my TA. I'm just curious)
edit: I think everything I suggested has been said in the thread, but I don't remember. TAs live or die on word of mouth and reputation so I'm sure they would want to make it right.
Hi...I just wanted to toss my two cents in here since I am an Earmarked Agent You have EVERY right to expect that your TA will work to get the very best deal/promotion/etc. that is out there for you. Our job is to listen carefully to what you want and need, and to make that happen with no stress to you at all. We are trained to know about promotions, PIN codes, DVC members, AP holders, and everyone else
While it is a LOT of detail oriented work, that is why most TA's love what they do, and , in my experience, the ones who love Disney are even a little more of that mind set! I consider it such a privledge that a family would trust me with this precious time together, and I treat EVERY vacation I plan with the same care I would use for my own family. THAT'S what you need to demand from your agent.
Everyone makes errors, but when they affect someone else's vacation, things must be made right. Definitley get a hard copy of exactly what the agent booked. You will find a reservation number on that paper. Then definitley contact your agent, and if she says she cannot do anything to help, ask politely to speak to her manager. If she is an online agent, she may be working in an individual office and not be able to give you another person to talk with, BUT she should have a contact number for you to reach the owner/manager of the agency.
I cannot speak for any other agent/agency, but if I make a mistake when booking, I take responsibility for that, and I make it right. IF a TA is trained and knows what his/her job is and does it well, we can absolutely be trusted to handle everything for our clients. It really does not matter how many folks we are working with, each one is an individual client, and as such, deserves individual and excellent care!
I wish you so much luck with this situation, and please do not think ALL TA's are working in the same way! We are all different!
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My TA send my confirmation with all the info. including what PIN codes were applied, how much the trip was without the PIN, and the final total cost with the PIN.
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