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Old 03-09-2018, 08:00 PM   #1
mvmcgee
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MDE Discrepancy

I recently rebooked a trip for Nov 4 - 7. I say rebooked because I cancelled my trip for Nov 5 - 10 a few weeks ago. Anyway, I got my reservation email confirmation and everything looks correct. However when I login to MDE, it has my reservation listed as Oct 23 - Nov 7. Now I would love to stay at Disney for 16 days for just under $1000!! Don’t think it works that way though. Should I let Disney know somehow or is this a glitch that will fix itself?
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Old 03-09-2018, 08:46 PM   #2
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Have you ever stayed those dates? I ask becasue IIRC, MDE once had an old trip listed in there. If not, I would check it again and you might want to see what the actual website says when you check in there. Sometimes things don't always "line up" i.e. The website had me, Lenny and Abby as dining at our ADR's and MDE for several weeks had me and two guests listed. Now both say the same thing. It's something that might right itself but if it doesn't then I would call and confirm your dates.
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Old 03-09-2018, 09:18 PM   #3
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The website has me there the same dates as the app. No I’ve never been those dates or that length of time. I’ll keep checking as my deadlines approach or next time I make a payment.
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Old 03-10-2018, 10:41 AM   #4
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Call. Talk to someone on the phone. They can get the discrepancy cleared up fairly quickly and before you have any additional problems like messed up deadlines or unexpected overcharges.
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Old 03-15-2018, 12:41 AM   #5
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Called to shift my dates and explained the MDX issue as well. Got it fixed easy-peasy-Gary-Sinisey.
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Old 03-15-2018, 09:20 AM   #6
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Quote:
Originally Posted by mvmcgee View Post
Called to shift my dates and explained the MDX issue as well. Got it fixed easy-peasy-Gary-Sinisey.
Good to hear!

I wish MDX didn't still have these issues after so many years, but it does, and the best way to fix them is always to suffer through the phone system and talk to a live person.
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Old 06-21-2018, 10:07 PM   #7
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Same thing happened to me. I called Disney Guest Services and they cleared it up. I think my screw up was because I had changed reservations at least 4 times!!!
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