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Old 11-11-2010, 08:59 AM   #1
2Peanuts
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Choosing a travel agent

Hi there,

I am starting to plan my family's trip to WDW. We're aiming for end of Jan or mid-Feb 2011.

My question is: What's the difference between all the Disney-specialist travel agencies out there?

I've used an independent TA for past WDW trips but wanted to try one of the many agencies I've seen advertised both here and at AllEars. As far as I can tell, all the agencies (and the independent TAs) seem to offer the same perks: making ADRs for us, booking the ressies, alerting us to additional discounts, helping us change the ressie if needed.

So...I'm just wondering why I should choose one agency over another? Is it just luck of the draw and how well you "click" with your assigned travel agent? Is there something in the small print that I'm missing? Or is there something I should be asking TAs to help me figure out which agency is the best fit for me?

I'm the kind of person who does a *ton* of research on my own so I have loads & loads of tidbits and travel tips in my head. (Whether or not I can retrieve them during the trip is an entirely different matter!) I guess I'm also wondering how to take advantage of the combined knowledge that I've found with the agent's experience.

Thanks so much for any advice!
Carol
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Old 11-11-2010, 09:41 AM   #2
lukeandbrookesmom
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I think the most important factor is finding someone you trust and can communicate well with. Working with a TA is a relationship, and like any other relationship, communication is key Make sure your agent is available by phone and email 7 days a week, at any hour of the day. This is especially important while you are on vacation in case a problem arises. Your TA should never 'close' or 'be on vacation' without at the very minimum giving you the name and contact info for another agent covering.

Most agencies offer their services fee-free. Also make sure the agency you chooses follows all the Disney policies as far as cancellations and changes. Some, not all, have additional policies and charges for cancellations and changes.

Lastly, find a Disney specialist that has extensive personal knowledge of the Disney destination you plan on visiting. For example, if you are planning a cruise I would want to book with an agent who has actually cruised with Disney several times and has the first hand experience.

I hope this info is helpful!
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Old 11-11-2010, 11:58 PM   #3
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In addition to what Judi recommend, check for "free extras". Some agencies have gift for all travelers, certain months of the year or because you are a Facebook fan. I wouldn't let a gift take the place of experience but if you are down to 2 choices, it may be the tie breaker.

Enjoy
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Old 11-12-2010, 12:12 AM   #4
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Thanks so much for the responses. I really appreciate your perspectives --- especially about the whole relationship/communication thing. And Facebook! Good idea to look there to see what being a fan might get me, all other aspects being equal, of course!
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Old 11-13-2010, 08:20 AM   #5
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If you love Disney and have your own expectations and ideas of what you want, make sure you choose an agent that is going to make YOUR dreams come true and let you experience your OWN magic. Some "expert" Disney travelers have their own opinions based on their past experiences, which might not be what you are looking for. Choose someone that will be as involved, or uninvolved, as you want them to be. Your vacation is about YOU! I know our agency offers "freebies" such as embroidered totes, etc.
Good Luck!
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