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Old 09-03-2008, 10:16 AM   #1
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3 Notes at Portofino...Never again!

What can I tell you. Everything that could go wrong did go wrong. From requesting a knife three times to cut a birthday cake. Being charged for a Luau we couldn't attend due to Fay and then to add insult to injury our room key purchase was loudly declined at the Hard Rock because after all we were guests of the Portofino? My DH's loud argument with the concierge and getting stuck at the parks and the hotel when the boats stopped running. Oh yes walking to the Portofino in a deluge due to said boats. It was horrible and I will never return. Management needs some work.
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Old 09-03-2008, 10:19 AM   #2
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Sorry to hear about your troubles. Seems like they could have been more prepared when Fay came to town.
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Old 09-03-2008, 11:08 AM   #3
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YIKES! So much for that magical birthday celebration huh! We almost booked a few days at the Portofino so we could relax after DW....so glad we didn't!
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Old 09-03-2008, 11:28 AM   #4
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Wow sorry you had such a bad experience. I'm so not willing to add Universal
to my WDW trip.
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Old 09-03-2008, 12:09 PM   #5
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Makes me reconsider my considering staying one night there in May!
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Old 09-03-2008, 02:16 PM   #6
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Yikes!! Sorry about your stay
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Old 09-03-2008, 02:40 PM   #7
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I am so sorry that you had such a bad stay.
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Old 09-03-2008, 03:12 PM   #8
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Disney does spoil us with things like room charges, don't they!

Hope you enjoyed your birthday despite the problems!

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Old 09-03-2008, 03:13 PM   #9
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We stayed at HR laast year, and I felt that the service was lacking for such a deluxe hotel. Our stay was very good over all, just no personal touch.
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Old 09-03-2008, 04:06 PM   #10
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I am so sorry you had such a bad experience.
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Old 09-03-2008, 04:11 PM   #11
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I'm very surprised! Loews has such a good reputation in the industry for running wonderful hotels. I'm sorry you didn't have a good experience.
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Old 09-04-2008, 01:00 AM   #12
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Wow. What a horrible experience.
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Old 09-04-2008, 03:39 PM   #13
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I'm sorry that they forgot that you were their guest.
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Old 09-04-2008, 05:37 PM   #14
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Old 09-07-2008, 06:26 PM   #15
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I was there during Fay too! The rain, yikes!! We went thru 2 ponchos!! We were at the Hard Rock, didn't feel like trudging back down the path in the deluge, boats not running, but they do have a bus shuttle back to the 3 hotels, which we took.
We were treated very well, so for those of you who were planing to stay, I would stay with your plan. Sometimes things go wrong, no mater where you stay, WDW or other places. But the majority of time I think there's no problem.
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