Question for those "plus sized" roller coaster lovers About This Page:

[RobinKay6573]

I had alittle incident at Cedar Point on Monday that I am still a bit upset about.

Here is part of the later I wrote to Cedar Point:

On June 6 I walked up to join the hour wait for Millennium Force a roller coaster I have been on in the past. I was pulled aside by a Cedar Point employee named Peggy and ordered to try out the seatbelt on the test chair to see if it fit around my waist. I am not going to lie here, I am overweight and I wear a size 20 and extra large shirts. I looked at her and half joking said, “I am not THAT fat.” She looked me up and down (which I thought was totally insulting) and snickered. I sat in the seat and tried the seatbelt. I was wearing a fanny pack that I hadn’t had a chance to take off because I was rushed out of line into the seat and sat down in hopes to get this over with as soon as possible. With my fanny pack on the seatbelt was not going to buckle. I took it off and as all this was happening a crowd started to gather. Cedar Point staff did nothing to disperse the crowd of people. I tried to get the buckle of the seatbelt done but my hands were sweaty from being thrust into the spotlight and I was pretty upset about what was going on. I finally bust into tears and jumped out of the seat and ran away. I was mortified. Peggy came over and made me feel even worse giving me some lame explanation of why the seatbelts have changed. There was no sensitivity in her voice and she was very accusing and rude. I demanded to see a supervisor and she ignored my requests and eventually walked away. The rest of the day I was very upset in fact even today I tear up thinking about this horrible event.

It disappoints me that I need to write a letter like this to a company that prides it self on a fun safe environment for it’s patrons. I understand that safety comes first especially on extreme coasters but Peggy attitude and sensitivity skills were very upsetting. Out of all the employees I encountered at Cedar Point I only saw 2 that were smiling and obviously enjoying their jobs. Your park would be much more enjoyable to everyone if your employees got some customer service training along with the safety training.

Am I being a bit over sensitive? My friends told me that Peggy went WAY over the line but I am not sure if they were just being nice because I was so upset.

[Lady]

Robin,
Yes i agree thats very rude, im sorry you had to go through that..

Some people are just rude.. im glad you wrote the letter!

[jimmymac]

She was totally out of line. They obviously need sensitivity and tact training. Sorry you had to go through something like that.

[Joanne929]

I don't think you're being over sensitive! She was rude and there was no reason for it. I am sorry that you went throught that situation.

[jennyfur24]

Take it from a plus sized person. I don't think you are going overboard the letter was well written and should be sent. That is never appropriate of any employee to do that and shouldn't go unpunished.


Jen

[SHEANA1226]

I agree with everyone here she was very rude!!! You have every right to be upset in this situation! Let us know the outcome of the letter.

[TroianRae]

[ QUOTE ]
Take it from a plus sized person. I don't think you are going overboard the letter was well written and should be sent. That is never appropriate of any employee to do that and shouldn't go unpunished.


Jen

[/ QUOTE ]

I agree 100%!!! That was a horrible incident that should NEVER have happened!! The fact that she was that rude and obviously didn't care how she treated or embarassed you is appalling. I would have gone to the front guest relations booth and asked for a manager/supervisor right away. Mail THAT LETTER!!!!

[lauren-roxy]

The girl was very rude to you Robin. I had a cousin who had the same thing hapen to him at Universal Studios, almost verbatim. He has vowed never to go back there and was very insulted about having to try out the "fat seat" as it was called. I'm am so sorry that this happened to you. I would definitely send a letter.

[gwugirl03]

Robin...I am a "plus-sized" roller coaster fan. I would have been so completely insulted. I will never give Cedar Point a penny of my hard-earned money!!! I have never had a problem at WDW with my size. The employee at Cedar Point was completely out of line and rude. I am so sorry you had to experience something like that. I really would like to hear what happens in response to your letter. I feel like writing a letter myself.

[Fortissimo]

I'm with Chrissi on this - you deserve a refund! Do not settle for park passes for a future day at CP, ask for a refund.

[TiggerTails]

Sorry, for your treatment by people who need sensitivity training ASAP.
Send your letter and a request a refund, I agree send it registered so someone has to sign for it and make a copy to send to the BBB.

[katspjs]

Oh, Robin! I'm so sorry you were treated this way!

She had no right to treat you like that. I agree with Terri sent that letter and make sure you get a receipt of signature.

[Annabel]

I'm sorry you were dealt with this way Robin, I think it's absolutely disgusting and you have every right to be upset. I would definitely mail that letter! In no way are you being over-sensitve - no person should have to go through that I hope you get a letter of apology and a refund, for starters!

[iamgrumpy]

Robin,

I would definately send that letter I am very plus sized and I expect that if something were not to fit properly I not be able to ride, but attitude like that is not acceptable, thats one reason I will not go back to Six Flags New England. I used to go every weekend with my cousin and friends, I would go to the water park, had no problems until the last weekend of the summer, went to ride on something that I had ridden maybe 100 times that summer this was 2003, Got pulled off the ride after fastening the seat belt and lowering the safety bar and told that I could not ride, I was in tears but if they felt it was unsafe so be it, I went and complained to the mgmt office, a very sympathetic nothing we can do its up to the ride operators, I left, went to the water park, had ridden the slide 4 times that day, got to the top and told that I could not ride that I was too "pooh sized" insert 3 letter word, this in front of a whole line of people and a guy that i was dating, they made me climb back down the stairs, well back to mgmt office, same response, I calmly explained that I wanted a full refund of my ticket if i was to not be able to ride anything, and insulted, i explained that in front of a whole line of people i was insulted very loudly, well i got my ticket price back and frankly that is why i prefer Disney, they are very pooh size friendly and frankly their employees usually are more upbeat about where they work.

I am sorry that you had to go through that too, I don't feel like people have the right to make people feel like Peggy made you feel or the operators at Six Flags made me feel. Send that letter and I hope it opens their eyes a little more.

Sorry for my long post.

Amy