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Old 07-02-2003, 12:20 AM   #1
snowiit
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Land/sea resort question

We're going on a land and sea trip in August. We'll be staying at the Poly (which I LOVE). My mom has congestive heart failure and it's difficult for her to walk for very long without having trouble breathing. Of course she doesn't want to use a wheelchair at the hotel (can't say I blame her)... Is it possible on a land/sea trip to request a close, non smoking building for someone in my mother's condition? I have heard different things about the land/sea hotels... one thing was that they put everyone in the same building period. The other is that they sometimes scatter people in different buildings. I appreciate anyone's input on this. Thanks!
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Old 07-01-2003, 08:13 PM   #2
The General1
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Re: Land/sea resort question

I would call and tell them the situation with your mother. I feel sure they would be very understanding and accomodate your request. Enjoy your trip.
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Old 07-01-2003, 09:00 PM   #3
tikibird
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Re: Land/sea resort question

I agree with The General1 - if you have booked on your own - contact Disney directly and explain the situation. If you've booked through an agent, ask him/her to make the request for you.

Let us know how it turns out!
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Old 07-09-2003, 07:44 AM   #4
snowiit
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Re: Land/sea resort question

Thanks for the input. Mom talked with the TA yesterday and requested Samoa. The TA said that she could request it but no promises. I asked her if she said she needed something close and non smoking and what her problem is. She said she told the TA but I really don't know if the TA passed that info on to them. Phooey, that's why I wanted to do it!<G> Do you think it would hurt to fax the Poly 3-4 days out saying that I just wanted to make sure the request had been made and why? I just don't want to have to have her walk a mile to her room. Knowing her she wouldn't say anything. Thanks again!
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Old 07-09-2003, 08:22 AM   #5
reinstructor
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Re: Land/sea resort question

By all means fax them a few days out and tell them the problem. I have found Disney to be very accomodating.
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Old 07-13-2003, 07:28 PM   #6
JuliaE
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Re: Land/sea resort question

Hello,

Disney Cruise Line is given a block of rooms in a particular building for the land and sea guests. But, Disney always welcomes special requests and it has been my experience that they do everything possible to make these special requests come true. Dave and Jennifer have great suggestions about making special requests to the hotels, along with the hotel fax numbers - I suggest sending your fax about 4 days before you arrive at the hotel because that is when they start assigning rooms. Disney can't guarantee your special request, but they really do everything possible to grant these wishes.

Have a magical day!
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