I'm just sick -- I can't get a Photopass discount CD - PassPorter - A Community of Walt Disney World, Disneyland, Disney Cruise Line, and General Travel Forums
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I'm just sick -- I can't get a Photopass discount CD
I will admit I got the email with the discount offer. But it came MONTHS ago -- like right after I booked. And I didn't preorder (because on our last trip, the discount code was only good for a couple of weeks -- so why would I preorder in Sept for a Dec trip.)
Anyway, I apparently didn't save that email because I can't find it anywhere in my email folders.
I called Photopass today and they said I can't preorder on the phone and they can't reissue the offer. I'm kicking myself because it really is my fault.
Grr! I can't justify full price for the photo CD, but was really hoping for the discount.
I preregistered the photopass card that came with my travel docs. I've heard that sometimes results in a discount -- when might that one show up?
__________________
Carolyn
Last edited by Carousel96; 11-20-2009 at 11:54 AM..
The offer comes from Disney Destinations Marketing, not Photopass; that's why they can't give it to you. If you reserved directly through WD Travel Co., maybe you can throw yourself on their mercy. We reserved through a TA, didn't get the email at all, and our poor TA had to wrestle with Disney to get a post-trip discount for us, equal to the pre-trip discount. Apparently there are glitches in the system so that only those who reserved directly with Disney got the offer. If you used a TA, they need to get it for you.
Have you looked at the Facebook discussions on the Disney Photopass page? For possible solutions, look at the last page of the discussions under "please bring back preorder CD." And I assume you checked your spam folder? And you had allowed Disney companies to send you email? Good luck and I hope you are able to get it!
Brad from StitchKingdom.com has lots of information on the email you would've received by booking a package -- it might help locate it if you still have it somewhere and just can't find it.
i too am sorry i can't get one. disney distinations sends me email frequently, but not one with a discount. So far i can get a phone number for the Photopass folks but not the phone number to talk to someone who can help. My packet did have the photopass card and i have registered it. hopefully that will spark something.
I never did get the coupon for pre-order discount. I also haven't gotten anything post trip (just got back on Saturday). I had registered my photopass card before I left. Then I called every number I came across because I ordered through AAA. I got ziltch. So I'm not ordering the pictures this time. They've lost a customer.
Staying On Site - Guests who book a Walt Disney World vacation package should receive a special Disney's PhotoPass card included with their documents. Not to be confused with the $99.95 PhotoCD pre-purchase offer, registering this card online will allow Disney's PhotoPass to mail additional offers before and after the Disney vacation. A typical offer may be $30-$40 off of the PhotoCD for example.
second, those who booked through a TA will have to have the TA contact PhotoPass directly for right now, it's that simple.
third, what everyone can try is to create an itinerary on the WDW website. that's been known to induce the email in some instances.
second, those who booked through a TA will have to have the TA contact PhotoPass directly for right now, it's that simple.
third, what everyone can try is to create an itinerary on the WDW website. that's been known to induce the email in some instances.
my TA called while I was there. they gave her the same answer as they did me. Offers come in an email through disney destinations. they have no control. I will ask her to try again. maybe a different person will get a different answer.
second, those who booked through a TA will have to have the TA contact PhotoPass directly for right now, it's that simple.
third, what everyone can try is to create an itinerary on the WDW website. that's been known to induce the email in some instances.
Unfortunately it's not that simple. My TA has made numerous calls to no avail. No response. I'm really disappointed because I was really hoping to do this but can't justify that high of a price. Oh well, perhaps when they lose a bunch of customers they'll realize that $50 discount given would have ended up making them a lot more money in the long run. Especially during these economic times!
Unfortunately it's not that simple. My TA has made numerous calls to no avail. No response. I'm really disappointed because I was really hoping to do this but can't justify that high of a price. Oh well, perhaps when they lose a bunch of customers they'll realize that $50 discount given would have ended up making them a lot more money in the long run. Especially during these economic times!
not sure who your TA is calling specifically, but I have a direct connection with PhotoPass and I can assure you it works just fine that way. the TA needs to contact PhotoPass directly until they get it all worked out where the TA liasons at Disney will be able to facilitate everything. right now they're just getting DVC ironed out.
As it is, PhotoPass just attended the EarMarked conference as well as another travel oriented conference to help smooth out the details.
not sure who your TA is calling specifically, but I have a direct connection with PhotoPass and I can assure you it works just fine that way. the TA needs to contact PhotoPass directly until they get it all worked out where the TA liasons at Disney will be able to facilitate everything. right now they're just getting DVC ironed out.
As it is, PhotoPass just attended the EarMarked conference as well as another travel oriented conference to help smooth out the details.
She's calling the number from the photopass website. Like I said, she tried several times to no avail. We leave for our trip tomorrow so I guess I'm pretty much screwed as far as getting the pre-order discount.
My trip is a week away and I haven't received the pre-arrival offer for the photopass cd. I booked directly through WDW online, will be staying at a WDW resort and I'm set-up to receive promotional offers. When I called Photopass yesterday, they asked for my res #, looked it up and told me I wasn't eligible for the offer because I had purchased the Magic Your Way Package. Does anyone know what's going on with this cd offer and why it's so hard to get now? I got it and bought it last year with no problems.
Disney Destinations says they don't issue the email, Photopass does. Photopass says it comes from Disney Destinations and they can't reissue it.
I did get the email -- that's the part that makes me so upset. I remember seeing the offer -- $99 CD, personal photopass card.... I thought I had saved all of my Disney emails, but that one isn't there.
Frankly, I'd happily take a $30 or $40 discount for preregistering my photopass card, but that hasn't been offered. When/where do those show up?
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