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There are other changes as well.

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We go on to the joy and through the tears
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Moving on with the current of the years.
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To a new day, we go on.

It's time to move on and move forward.

PassPorter is a small business, and for many years it supported our family. But the world changed, print books took a backseat to the Internet, and for a long time now it has been unable to make ends meet. We've had to find new ways to support our family, which means new careers and less and less time available to devote to our first baby, PassPorter.

But eventually, we must move on and move forward. It is the right thing to do.

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Thank you, thank you, thank you for your amazing support over the years. Without you, there's no way us little guys could have made something like this happen and given the "big guys" a run for their money. PassPorter was consistently the #3 guidebook after the Unofficial and Official guides, which was really unheard of for such a small company to do. We ROCKED it thanks to you and your support and love!

If you miss us, you can still find some of us online. Sara started a new blog at DisneyParkPrincess.com -- I strongly urge you to visit and get on her mailing list. She IS the Disney park princess and knows Disney backward and forward. And I am blogging as well at JenniferMaker.com, which is a little craft blog I started a couple of years ago to make ends meet. You can see and hear me in my craft show at https://www.youtube.com/c/jennifermaker . Many PassPorter readers and fans are on Facebook, in groups they formed like the PassPorter Trip Reports and PassPorter Crafting Challenge (if you join, just let them know you read about it in the newsletter). And some of our most devoted community members started a forum of their own at Pixie Dust Lane and all are invited over.

So we encourage you to stay in touch with us and your fellow community members wherever works best for you!

Best wishes for a wonderful and magical new year!

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Old 03-30-2009, 12:27 PM   #1
think*tink
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Angry I am so ticked right now...banks :(

My DD17 is leaving for France Thursday with her high school. She has taked 4 years of French and they plan a trip to France every other year. She is going for her graduation present. Anyway, the teacher said we needed to exchange dollars for Euros before they leave. She said there are banks by the International Airport in Grand Rapids which is almost an hour away. So I drive there today and said I needed Euros. She asked me if I had an account there and I said I had an installment loan there for our camper. She told me the exchange rate and I thought it was a little low. I asked her about it and she said I had to pay a $24.00 fee because I didn't have a checking or savings account there. I said I would go to my bank just down the road and she said fine and handed me back my money. I went to my bank and they did not have Euros that the other bank did, the first bank I went to. So I go back and I said to her that my bank did not have Euros. The manager there said "we're the only bank in town with Euros"!! I said why didn't you tell me that before I left and all he did was laugh at me!! Then the girls says I still have the exchange rate on my computer. They knew they were the only bank in town and they knew I would be back!! I was the only customer in the back both times so it's not like they were busy!!! They had a big laugh on my account!!!! Really ticks me off!!!!! Thanks for letting me vent!!!
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Old 03-30-2009, 12:51 PM   #2
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How rude...... Hope your DD has a wonderful trip!!
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Old 03-30-2009, 12:55 PM   #3
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That would tick me off to.
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Old 03-30-2009, 01:04 PM   #4
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Sometimes I just shake my head at people. You have to wonder what she was thinking. Do they not know how much of an inconvenience they cause?? or they just don't care......

I hope your daughter has a great time!!!!!!!!!!!!
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Old 03-30-2009, 01:12 PM   #5
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Old 03-30-2009, 01:16 PM   #6
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I'm sorry that happened but I hope your daughter has a great time.
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Old 03-30-2009, 01:18 PM   #7
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Really makes you want to have them go through all the hassle to open an account for you, sell you the Euros, then close your account right then. I think I'd write a letter to the parent company of the bank and tell them exactly what happened.
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Old 03-30-2009, 01:20 PM   #8
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Really makes you want to have them go through all the hassle to open an account for you, sell you the Euros, then close your account right then. I think I'd write a letter to the parent company of the bank and tell them exactly what happened.
I did send an email to the headquarters when I got home.
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Old 03-30-2009, 01:24 PM   #9
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Wow that was really rude! what on earth is wrong with some people ? I'm glad you sent the email , and I hope your daughter has a wonderful trip!! April in Paris!!!
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Old 03-30-2009, 01:24 PM   #10
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Really makes you want to have them go through all the hassle to open an account for you, sell you the Euros, then close your account right then. I think I'd write a letter to the parent company of the bank and tell them exactly what happened.
I think, I would have opened an account, to save the $24 and to make them do all the paper work.

Most of the banks in our area, if they don't carry a certain currency will order it in if you request it in advance.
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Old 03-30-2009, 01:40 PM   #11
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That was rude and annoying.

For future reference - most International Airports have exchange booths in them - with the going rate of exchange, and sometimes a small fee (but not $24!). Also, AAA carries foreign currency, at a decent rate of exchange.

I'd let the teacher know - and advise them NOT to recommend the bank do that anymore.
When my DD's school goes, sometimes they'll contact a bank - and get a better rate for a large exchange, then we all pool our money, and buy one large bulk - that is then split.

I'm sorry you had that experience.
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Old 03-30-2009, 01:42 PM   #12
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That is extremely rude. Glad you sent an e-mail.
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Old 03-30-2009, 02:16 PM   #13
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Old 03-30-2009, 02:18 PM   #14
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WOW! That was beyond rude. It is easy to see why people dislike banks so much...the random, extraneous charges for drawing out your own money, the utter lack of customer service and the economic chicanery and ruthlessness of the large banks really twist my knickers.

I am so sorry you had to deal with that and I hope you get a favorable response from the headquarters...but I wouldn't hold my breath.

Hope your DD has a great time in France. I went my Senior year and had a blast.
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Old 03-30-2009, 02:32 PM   #15
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Well that doesn't sound like good customer service at all!!
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