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Old 05-03-2008, 10:23 AM   #1
ARIEL865
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CBR mousekeeping

Hi,
Can anyone tell me if they have experienced any mousekeeping problems at this hotel. I have read reviews over at All ears and the reviews have been very mixed about the cleanliness of this resort. I have never stayed at this resort and we are booked here for November. Have stayed at Port Orleans, Allstar Music, and Coronado in the past and they were wonderful.Just a little concerned. Thanks for any help! Camie
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Old 05-03-2008, 11:43 AM   #2
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We were there in Oct '04, and are returning this Oct. We had no problems at all with the cleanliness of the resort. Our room was cleaned very well every day, and all of our requests for extra items were filled. My DD was disapointed that we didn't get any towel animals, several others did get them, and she really hoped for one. I told her that maybe this time she will get lucky.
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Old 05-03-2008, 11:44 AM   #3
MarriedLadyTara
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We stayed there in the summer of 2004. The first few days we had were wonderful - complete with towel animals. But then came Hurricane Charley. We had to switch rooms and after that - nada But no problems with cleanliness.
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Old 05-03-2008, 01:06 PM   #4
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We stayed there last August and didn't have any problems. Our room was always cleaned promptly and we had extra towels and shampoo that we didn't ask for. She even made some of the best towel animals we've ever seen. I know we shouldn't expect to get them, but it was a nice surprise. We are staying there again in June, so hopefully we will have another good experience.
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Old 05-03-2008, 01:49 PM   #5
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We were there for 5 days in Nov/Dec '07 and had great housekeeping -- everything was very clean and tidy each and every day. No problems at all.
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Old 05-03-2008, 03:46 PM   #6
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CBR is one of our favorite places to stay at Disney. Had many good times there and no bad experiences at all!
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Old 05-03-2008, 03:47 PM   #7
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A favorite for us - never any problems with mousekeeping!
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Old 05-03-2008, 03:49 PM   #8
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Was there for the third time this past August... This trip was like the past - It was great. Clean and tidy every single day!
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Old 05-03-2008, 04:45 PM   #9
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Thanks to all! I appreciate the input. It has put me at ease.
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Old 05-04-2008, 11:28 PM   #10
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Sometimes you have to take reviews with a grain of salt. We were there last Aug. too for 10 days & had wonderful mousekeeping, extra supplies, esp shampoo, cause we go thru it!! & towel animals. I found the resort grounds very clean as well. Beach raked every morning. We love CBR!
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Old 05-05-2008, 12:01 AM   #11
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CBR was fine when we stayed there and I have never heard anything negative from anyone I know that stayed there. There are good and bad reviews for all the resorts. You just have to believe that in general Disney keeps their resorts top notch but once in a while (very rarely) mousekeeping may slip up in any of the resorts.
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Old 05-05-2008, 11:41 AM   #12
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Well, unfortunately the last time that we stayed at CBR, our room was on the dirty side There were thick layers of dust on the headboards of the beds as well as on the ceiling fan. The rug was really dirty (made your socks turn black), and there was smeared buggers all over the bathroom wall. I complained, but nothing was done about it. This was back in 2005, so things may be much better now.
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Old 05-05-2008, 11:52 AM   #13
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Well i hate to break all the good comments about CBR but we were there in Sept. 2007 and our mousekeeper was not that great. We had to ask for clean sheets becuz ours were soiled when we arrived and when they changed them they gave us more soiled sheets. (gross) we had to ask for towels and our floor was not vacummed- this didnt happen everyday but 3 days we were there.

Disney called us and gave us credit for one night which i thought was very nice of them. We don't like to complain but when it comes to replaced with soiled sheets i draw the line there.

The grounds were always kept up and beautiful - pools very well maintained..

I think we just had a mousekeeper that didnt want to do her job and wanted a tip for it...

Give it a try you may be lucky like the others....
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Old 05-05-2008, 12:42 PM   #14
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I had read negative reviews on TripAdvisor for CBR and was afraid to stay there after I had my ressies. But we had absolutely no complaints, mousekeeping was wonderful. The only complaint that I feel is justified is that some of the rooms are far away from the food court & main pool. It was no problem for us as we enjoyed the walk but it is a large hotel.
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Old 05-07-2008, 08:03 AM   #15
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We stayed the Sept. 07 and we had a really great experience. One mousekeeper in particular was very friendly and really interested in our family. We made mousekeeper tip envelopes with our pictures on them and she said she always took them home to show her the Ohio family she made friends with. And the towels animals were awesome. We were there 12 days and we had about 15 different towel animals. Truly a great experience.
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