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Old 01-31-2014, 07:08 AM   #1
suzanne1972
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MDX reservation displaying wrong time?

Hello 👋

I was wondering if someone could advise re MDX?

I have booked our dining reservations by calling disney reservations and have all the reservations stored on MDX.

What I don't understand is that when I go into my reservations, they are all one hour before the time I have booked them for but if I click on the reservation the correct time is displayed.

Do you think I need to all disney reservations and check?

Don't want to be charged for being late etc.

Thanks in advance,

Suz xx
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Old 01-31-2014, 09:13 AM   #2
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It seems this is happening to a lot of people on their phone apps. Mine is showing the same thing. Computer is correct, phone app is 1 hour early, but when I click on the specific ADR, the new page opens up and time is correct.

Think I'm going to wait a bit (still more than 2 months away) and see what happens. If they get enough phone calls/emails, they may fix the glitch.
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Old 01-31-2014, 09:21 AM   #3
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Ok now you have me nervous as I just went to check my disney experience on my phone (android) and it is off by and hour. However, when I click on it it is still showing the hour difference. What the heck is going on? Last year I had no issues at all...ummm
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Old 01-31-2014, 10:09 AM   #4
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Ok I just got off the phone with the technical support person for My Disney Experience and they were unaware of this issue. So he was going to pass it on and told me to give it a day or 2 before I check it out to make sure the times are now correct on my Android phone.
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Old 01-31-2014, 08:39 PM   #5
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Wow! Hope they fix it & soon, keep us posted!
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Old 01-31-2014, 09:37 PM   #6
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It sounds like a glitch in the app, they tend to happen from time to time. I wouldn't be surprised if there isn't an update for the app sometime soon to fix that.
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Old 02-01-2014, 03:57 PM   #7
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Hi Suzanne1972,
I did call on Friday and they are working on it they said to give it a day or two and seeing it still isn't fix I think we have to wait until Monday now seeing it is the weekend. But if it isn't fixed on Monday don't worry I will be calling the My Disney Experince at (407) 939-4357.
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Old 02-02-2014, 04:03 AM   #8
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Thanks for all your replies. I'm sorry to hear that you're having the same issue, although somewhat reassuring that it's not just me done something daft!!

Thanks KSIMAS for calling, I'm in the uk and don't have a numbered for MDX.
I hope it is a glitch and will be sorted soon.

I'll check tomorrow and if it still shows the same times I'll call reservations to check times.

Thanks again,

Suzanne xx
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Old 02-02-2014, 04:04 PM   #9
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Yes, this happened to me on the app. When I checked on the computer the times were correct. I hope they fix this.
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Old 02-11-2014, 08:50 AM   #10
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Hi there

My MDX app seems to be showing the correct times now so it appears the glitch has been fixed. YIPPEE!!

Hope yours are all sorted now too!

Suzanne xx
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Old 02-11-2014, 09:33 AM   #11
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Just checked and mine are all correct on the app now as well!
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Old 02-11-2014, 10:09 AM   #12
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Mine are correct as well.
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Old 02-11-2014, 10:25 AM   #13
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Yes mine is fixed as well so me being told (the last time I called) that it had to do with Daylight saving times was wrong (which is what I thought). Am just glad it is fixed and hopefully it will stay that way.
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Old 02-11-2014, 12:47 PM   #14
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I read about this on a UK trip planning site. Glad you have it fixed now.
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