Hyatt MCO & DCL -- Help I'm Getting Conflicting Info - PassPorter - A Community of Walt Disney World, Disneyland, Disney Cruise Line, and General Travel Forums
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Hyatt MCO & DCL -- Help I'm Getting Conflicting Info
We're cruising on the Disney Dream in November and even though I'm within driving distance of Port Canaveral, I decided to purchase the airport-port transfers and let Disney do the driving. We're also decided to spend the night at the Hyatt MCO. When I called DCL today to pay in full for my cruise, I asked some questions about the transportation. She told me that we have to go to the Disney Cruise Line desk in Terminal B, when I aksed her if this was the same as the Magical Express Desk, she say no, it's separate. We've been through the Orlando airport many times when we lived on the west coast, have walked through the airport to the Magical Express and have never seen a Disney Cruise Line check in counter.
I'm asking if anyone here has stayed at Hyatt MCO and used DCL bus to Port Canaveral --- is there a separate desk for cruise line or is it the same desk as the magical express?
Also with the luggage transfer --- She told me that DCL does not transfer the luggage from the Hyatt to the ship, that I need to check my luggage with the cruise line bus desk and it will magically appear in our stateroom. I don't ever recall seeing anyone check in their luggage at the magical express counter.
Hmmm.. . . Let me see if I can shed some light on your situation. First, DCL does have a check-in desk on Terminal B side and it is VERY near the Magical Express check-in location. So, if you know where Magical Express check-in, then you are in the right area for the DCL check-in at Orlando International.
And, yes, if you let the Hyatt know you are cruising with Disney and your sailing date, they will make arrangements for you to leave your luggage in your room, put on the DCL luggage, and your luggage will be delivered to the ship and your stateroom.
You WILL have to book the transfers through DCL but do NOT have to book the Hyatt through DCL and still get all of the amenities. There are discounted rates for the Hyatt that you can book on your own.
When you check into the Hyatt just let them know you are taking the DCL transfers in the morning. They will give you a letter explaining how to handle your luggage and where to check in.
Have a great trip!
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Originally Posted by CruiseCarol
When you check into the Hyatt just let them know you are taking the DCL transfers in the morning. They will give you a letter explaining how to handle your luggage and where to check in.
Have a great trip!
Thanks so much. I'm so happy to hear this. I got a little upset when I talked to the DCL rep earlier.
We stayed at the Hyatt in May before our cruise, it is as others have said. Tell Hyatt you are sailing with Disney and you leave your luggage inside your room. Go down to the desk(it is right next to magical express) and you get all checked in for your cruise there at the airport so you do not need to go to the checkin desk at the cruise terminal. Very Easy.
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Quote:
Originally Posted by toddjodybrent
Hmmm.. . . Let me see if I can shed some light on your situation. First, DCL does have a check-in desk on Terminal B side and it is VERY near the Magical Express check-in location. So, if you know where Magical Express check-in, then you are in the right area for the DCL check-in at Orlando International.
And, yes, if you let the Hyatt know you are cruising with Disney and your sailing date, they will make arrangements for you to leave your luggage in your room, put on the DCL luggage, and your luggage will be delivered to the ship and your stateroom.
You WILL have to book the transfers through DCL but do NOT have to book the Hyatt through DCL and still get all of the amenities. There are discounted rates for the Hyatt that you can book on your own.
It really comes down to semantics. The Hyatt's bell services department takes responsibility for getting the bags delivered to DCL. DCL does not pick the bags up at the hotel. So, when DCL says you're responsible for getting your bags to DCL... it's DCL's way of saying, "Don't blame us if the Hyatt messes up."
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The DCL gal told me that even if we stayed at a different airport hotel, we could use DCL transfers. So...being paranoid like I am...can we take our bags to the check-in desk even if we're staying at the Hyatt? I'd feel much more secure in them arriving where they need to go. Thanks!
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The DCL gal told me that even if we stayed at a different airport hotel, we could use DCL transfers. So...being paranoid like I am...can we take our bags to the check-in desk even if we're staying at the Hyatt? I'd feel much more secure in them arriving where they need to go. Thanks!
I am the same way, I want to be sure my bags are going to get there so we actually stay at the Hampton Inn at Orlando airport and to save money we use Happy Limosine to take us to Port Canaveral the next day.
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Yes, if you'd rather carry your own bags, you're free to do so. Same goes for putting those DCL luggage tags on your bags before flying to MCO - you can affix the tags and let DCL collect the bags for you, or hold onto those tags until you arrive in Orlando and collect your own bags at the carousel.
As to staying at "other airport hotels?" The DCL rep probably meant airport-area hotels. There's a substantial number of hotels nearby the airport, most of which offer a free shuttle back and forth to the airport. If you're bargain-hunting, consider these. When the Hyatt is bargain-priced, it's likely these will be cheaper still. We've done this on several occasions over the years.
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Can I ask - did you book your hotel through the hotel website, or another way?
I asked DCL and they quoted me over $200. I checked the Hyatt's website, and got a guaranteed AAA rate of $152. I actually called the Hyatt, and the girl gave me the same rate that I had seen online. I could have gotten the $152 without AAA, but I would have had to pay upfront.
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I asked DCL and they quoted me over $200. I checked the Hyatt's website, and got a guaranteed AAA rate of $152. I actually called the Hyatt, and the girl gave me the same rate that I had seen online. I could have gotten the $152 without AAA, but I would have had to pay upfront.
Wow, that IS a great deal! When I checked their site yesterday, it was showing $199. I will have to keep watching. Thanks!
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Same goes for putting those DCL luggage tags on your bags before flying to MCO - you can affix the tags and let DCL collect the bags for you, or hold onto those tags until you arrive in Orlando and collect your own bags at the carousel.
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