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As of January 1, 2019, we have closed our forums. This is a decision we did not come to lightly, but it is necessary. The software our forums run on is just too out-of-date and it poses a significant security risk. The server software itself must be updated, and it cannot be without removing the forums.

So it is with a heavy heart that we say goodbye to our long-running forums. They came online in 2000 and brought together so many wonderful Disney fans. We had friendships form, careers launch, couples marry, children born ... all because of this amazing community.

Thank you to each of you who were a part of this community. You made it possible.

And a very special thank you to our Guides (moderators), past and present, who kept our forums a happy place to be. You are the glue that held everything together, and we are forever grateful to you. Thank you aliceinwdw, Caldercup, MrsM, WillCAD, Fortissimo, GingerJ, HiddenMickey, CRCrazy, Eeyoresmom, disneyknut, disneydani, Cam22, chezp, WDWfan, Luvsun, KMB733, rescuesk, OhToodles!, Colexis Mom, lfredsbo, HiddenMickey, DrDolphin, DopeyGirl, duck addict, Disneybine, PixieMichele, Sandra Bostwick, Eeyore Tattoo, DyanKJ130, Suzy Q'Disney, LilMarcieMouse, AllisonG, Belle*, Chrissi, Brant, DawnDenise, Crystalloubear, Disneymom9092, FanOfMickey, Goofy4Goofy, GoofyMom, Home4us123, iamgrumpy, ilovedisney247, Jennifer2003, Jenny Pooh, KrisLuvsDisney, Ladyt, Laughaholic88, LauraBelle Hime, Lilianna, LizardCop, Loobyoxlip, lukeandbrooksmom, marisag, michnash, MickeyMAC, OffKilter_Lynn, PamelaK, Poor_Eeyore, ripkensnana, RobDVC, SHEANA1226, Shell of the South, snoozin, Statelady01, Tara O'Hara, tigger22, Tink and Co., Tinkerbelz, WDWJAMBA, wdwlovers, Wendyismyname, whoSEZ, WildforWD, and WvuGrrrl. You made the magic.

We want to personally thank Sara Varney, who coordinated our community for many years (among so many other things she did for us), and Cheryl Pendry, our Message Board Manager who helped train our Guides, and Ginger Jabour, who helped us with the PassPorter-specific forums and Live! Guides. Thank you for your time, energy, and enthusiasm​. You made it all happen.

There are other changes as well.

Why? Well, the world has changed. And change with it, we must. The lyrics to "We Go On" for IllumiNations say it best:

We go on to the joy and through the tears
We go on to discover new frontiers
Moving on with the current of the years.
We go on
Moving forward now as one
Moving on with a spirit born to run
Ever on with each rising sun.
To a new day, we go on.

It's time to move on and move forward.

PassPorter is a small business, and for many years it supported our family. But the world changed, print books took a backseat to the Internet, and for a long time now it has been unable to make ends meet. We've had to find new ways to support our family, which means new careers and less and less time available to devote to our first baby, PassPorter.

But eventually, we must move on and move forward. It is the right thing to do.

So we are retiring this newsletter, as we simply cannot keep up with it. Many thanks to Mouse Fan Travel who supported it all these years, to All Ears and MousePlanet who helped us with news, to our many article contributors, and -- most importantly -- to Sara Varney who edited our newsletter so wonderfully for years and years.

And we are no longer charging for the Live Guides. If you have a subscription, it's yours to keep for the lifetime of the Live Guides at no additional cost. The Live Guides will stay online, barring server issues and technical problems, for all of 2019.

That said, PassPorter is not going away. Most of the resources will remain online for as long as we can support them, and after that we will find ways to make whatever we can available. PassPorter means a great deal to us, and to many of you, and we will do our best to keep it alive in whatever way we can. Our server costs are high, and they'll need to come out of our pockets, so in the future you can expect some changes so we can bring those costs down.

Thank you, thank you, thank you for your amazing support over the years. Without you, there's no way us little guys could have made something like this happen and given the "big guys" a run for their money. PassPorter was consistently the #3 guidebook after the Unofficial and Official guides, which was really unheard of for such a small company to do. We ROCKED it thanks to you and your support and love!

If you miss us, you can still find some of us online. Sara started a new blog at DisneyParkPrincess.com -- I strongly urge you to visit and get on her mailing list. She IS the Disney park princess and knows Disney backward and forward. And I am blogging as well at JenniferMaker.com, which is a little craft blog I started a couple of years ago to make ends meet. You can see and hear me in my craft show at https://www.youtube.com/c/jennifermaker . Many PassPorter readers and fans are on Facebook, in groups they formed like the PassPorter Trip Reports and PassPorter Crafting Challenge (if you join, just let them know you read about it in the newsletter). And some of our most devoted community members started a forum of their own at Pixie Dust Lane and all are invited over.

So we encourage you to stay in touch with us and your fellow community members wherever works best for you!

Best wishes for a wonderful and magical new year!

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Old 03-02-2007, 08:40 AM   #1
coastgirl
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Ok, am I being too high maintenance??

I emailed the photopass people about my missing shots on Sunday, and I haven't heard anything back, not even an acknowledgement. ("Your call is important to us, please stay on the line...") Should I rattle their cage a bit or let it lie? It's coming up on a month since the shots were taken and I don't want them to be deleted b/c nobody claimed them...
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Old 03-02-2007, 08:42 AM   #2
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Rattle away
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My Previous Trips2015 BC, 2014 BC, 2014 BWI, 2013 BC, 2013 GF, 2012 BC, 2012 OKW, 2012 BWI, 2011 BWI, 2011 BC, 2010 BC, 2010 CSR, 2010 Kidani, 2009 GCV, 2009 BC, 2008 BWV, 2008 Grand Californian, 2008 BC, 2007 BWI, 2007 POFQ, 2007 Grand Californian, 2006 BC, 2006 POR, 2006 WL, 2005 BC, 2005 BWI, 2005 CBR, 2004 CR, 2004 GF, 2004 POFQ 2004 Poly, 2003 Poly, 2003 CSR, 2003 POR, 2002 AKL, 2002 GF, 2001 AKL, 2001 Poly, 2000 CBR, 1999 CBR, 1998 ASMo, 1997 ASMSp, 1996 ASMo, 1995 ASSp, 1991 Wyndham, 1989 off site, 1985 Off Site
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Old 03-02-2007, 09:45 AM   #3
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I would definitely contact someone.
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Old 03-02-2007, 09:27 PM   #4
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I would say that 48 hours is an acceptable time to make contact - after that, they are neglecting you!
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Old 03-03-2007, 10:57 AM   #5
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Since your shots may be deleted soon, definitely bug them!! These are your memories we're talkin' about - don't let them get away with deleting them!
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Old 03-06-2007, 07:50 PM   #6
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Definitely rattle the cage so you don't look your photos.
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Old 03-09-2007, 11:20 PM   #7
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Would recommend rattling by phone -- call Disney swirchboard for number. We had major problems with e-mail costomer service, but got assistance when talking to an actual human.
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Old 03-10-2007, 12:15 AM   #8
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I think if you've paid the $125 or so, I would get ahold of someone.
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Old 03-10-2007, 12:57 AM   #9
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Agreed that considering you're coming up on 30 days that you should contact them again, and stay on the line until you get through to them... And ask to talk to a supervisor if the person you speak to isn't able to resolve the issue.
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Old 03-10-2007, 02:36 AM   #10
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I would definitely rattle away!!
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Old 03-13-2007, 09:13 AM   #11
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Thanks everyone...I haven't had time to visit lately, but thought I'd update. I did contact them and got a response fairly quickly on the 2nd contact...they said they couldn't find them. Actually I felt really badly, as the guy who wrote me back said "I just spent the whole day looking for pictures of your family and couldn't find them." Eeek! The pressure!

Anyway, I still have a cd of 300+ photos coming (with lots of edits/doubles for the borders), so I did ok...I just wish we had those pics of dh and Mr. Incredible!
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Hoping to book for February 2011 to check out Hogwart's
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Old 03-14-2007, 02:14 PM   #12
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Aww, that stinks they weren't able to find them. But at least you got 300+ photos! Maybe there was a technical glitch with the photos when they were taken or something.
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